Olu Odubanjo

Customer-focused professional with 3+ years of experience supporting users in fast-paced, regulated environments. Strong communicator with a calm, solution-oriented approach to resolving customer issues. Detail-oriented and reliable, ensuring accuracy in customer interactions and record-keeping.

Comfortable working with digital platforms, CRM systems, and technical tools. Growing background in IT and SaaS environments, with a willingness to learn quickly. Motivated by helping customers succeed and gain real value from the products they use.

Fluent in Yoruba.

Claims Analyst - MSH Insurance - Toronto, ON

(2022-08 - 2024-04)

• Supported the full claims process from intake to resolution, making sure information was accurate, complete, and compliant with company and regulatory guidelines
• Handled more complex system and data issues that were escalated by teammates, working closely with IT and operations to resolve them
• Reviewed records in digital claims and case management systems, correcting errors and following up when information was missing
• Worked with different teams to fix access issues, documentation problems, and system-related delays that affected turnaround time
• Kept clear notes and issue records to support audits, reporting, and process improvements
• Maintained strict data security and privacy standards when handling sensitive client information
• Provided consistent, clear support to internal teams and customers to keep cases moving forward
• Contributed to smoother workflows by flagging recurring issues and suggesting process improvements

Customer Service Representative - Optima Communications Inc - Toronto, ON

(2020-07 - 2022-07)

• Responded to high volumes of customer inquiries via email and phone while meeting service-level expectations
• Assisted users with account access, service questions, and basic technical troubleshooting
• Logged interactions accurately in customer management systems for tracking and follow-up
• Escalated complex issues appropriately to ensure timely resolution

Junior IT Analyst Program - Information Technology - NPower Canada (2025-10 - 2026-01)

Diploma in Cybersecurity - Cybersecurity - Unknown (2026-05)

Diploma in Immigration Law - Immigration Law - Institute of Global Specialists (2021-02 - 2022-10)

Barrister at Law (B.L) - Law - Nigerian Law School (2018-06)

Bachelor of Laws (LL.B) - Law - Afe Babalola University (2016-09)