Operations Officer (Contribution/Reconciliation)
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I am proficient in utilizing various software, including Microsoft Office Suite, SAP ERP, and Microsoft Dynamics NAV. My skill set encompasses effective office management and administration, delivering exceptional customer service, and accurately processing payments. Furthermore, I am well-versed in de-escalation techniques and adept at resolving issues and handling complaints efficiently.
Operations Officer (Contribution/Reconciliation)-Pensions Alliance Limited
Developed Microsoft Excel spreadsheets to efficiently collect and manage data for daily, weekly, and monthly reporting purposes.
Managed pension payments to ensure timely crediting of employer contributions to members' accounts, adhering to the required timeline.
Verified that all pension payments were paid by employers and accurately credited to members' Retirement Accounts (RSA) within a 24-hour timeframe.
Monitored remittance trends to ensure employers made adequate pension payments for members and promptly corrected overpayments when necessary.
Documented and rectified incorrect, inaccurate, and underpaid amounts resulting from accountant or bank errors, promptly crediting members' accounts. This initiative led to a 20% reduction in unreconciled funds in the company's financial records.
Assumed leadership, management, and accountability for processes and tasks within the unit following the departure of the team lead. Led the team for a duration of 4 months before relocating to Canada.
Enhanced and optimized the process of transferring erroneously credited pension payments paid to PAL (Pensions Alliance Limited) to the correct PFA (Pension Fund Administrator), transitioning from a monthly to a weekly cycle.
Complied with all relevant standards, policies, and regulatory guidelines in the performance of duties, prioritizing a safe working environment.
Leveraged excellent verbal communication skills to engage customers in meaningful conversations, effectively identifying their needs and requirements. As a result, earned the respect of colleagues for successfully addressing challenging employer situations.
Conestoga College-Ontario College Certificate (Business Fundamentals) Dec 2023.
Houdegbe North American University- B.Sc. Sociology Jul 2014.
