Operations Lead at Sephora (2026-03 – Present)
- Oversee inventory management, including shipping, receiving, merchandise returns, and cycle counts, ensuring all processes are completed within company guidelines and timeframes.
- Maintain visual merchandising brand standards for on-stage visuals; manage in-house and third-party cleaning crews.
- Directly manage the operations and overnight stock teams; conduct performance assessments and provide coaching and development.
- Regularly serve as Manager on Duty, supporting clients and Beauty Advisors on the sales floor.
- Monitor budgets for store supplies, testers, and samples; track payroll and controllable expenses.
Assistant Manager at Aerie (American Eagle Outfitters) (2025 – Present)
- Interpret sales forecasts, traffic trends, and KPI reports to develop execution plans that consistently meet or exceed daily and weekly sales targets.
- Translate business analysis into actionable floor strategies, including product placement, staffing optimization, and promotional execution.
- Lead and coach the selling team on selling behaviors aligned with forecasted demand and business priorities.
- Monitor real-time sales performance and adjust floor coverage, task delegation, and selling focus to close performance gaps.
- Partner with leadership to analyze conversion, ADS, and UPT trends and implement corrective actions.
- Support inventory accuracy, markdown execution, and visual standards to maximize sell-through and revenue.
- Ensure an elevated customer experience while balancing operational efficiency and sales goals.
Selling Associate-Lead at Victoria's Secret (2023 – 2025)
- Interpreted daily and weekly sales metrics to guide team members on selling behavior, aligning efforts with store sales goals, and forecasting peak periods to improve performance outcomes.
- Facilitated daily warm-up sessions focused on business priorities and motivating associates toward achieving store goals.
- Trained and coached associates on brand standards, selling behaviors, and customer engagement, contributing to improved conversion rates.
- Created awareness of shrink control and customer service to prevent loss.
- Acted as a key contributor to visual merchandising and brand projects, reliably representing brand standards and initiatives.
- Led replenishment operations to ensure merchandise availability.
- Led inventory tasks and floor sets, ensuring proper execution and timely readiness aligned with corporate directives.
Business Analyst Intern at Burlington Economic Development Corporation (2024)
- Developed and maintained dashboards and reports that improved team understanding of real estate, industry, and business trends.
- Collaborated with the leadership team to produce business presentations and analytical insights, enhancing strategic alignment across divisions.
- Delivered actionable data summaries and visualizations that improved meeting efficiency and decision-making processes by 60%.
- Conducted a business conditions analysis survey and contributed to a rural action plan that influenced agriculture policy recommendations.
- Supported the creation of a comparative analysis for Burlington Vision 2025 for strategic planning and stakeholder engagement.
Office Administrator at St Macrina Healthcare (2019 – 2023)
- Led cross-functional teams to ensure efficient administrative operations, resulting in a 20% boost in workflow efficiency and service delivery.
- Directed financial tracking and resource allocation strategies that improved budget management and reduced operational costs by 15%.
- Oversaw revenue-generating administrative processes including invoicing, payment tracking, and reconciliation, strengthening financial accountability.
- Analyzed patient and operational data to develop service dashboards, improving departmental decision making by 60%.
- Customized Microsoft Office 365 CRM through workflows and business process configurations, improving functionality and reducing manual work by 30%.
- Implemented data governance practices that enhanced system functionality and efficiency.
Customer Service Representative at Freedom Synergy Pro (2017 – 2019)
- Provided front-line support by welcoming customers, addressing inquiries, and resolving complaints effectively and professionally.
- Facilitated accurate processing of customer accounts, leading to satisfaction with service updates and changes.
- Achieved a 50% improvement in customer retention through consistent first-call resolution and personalized service.
- Collaborated with departments to coordinate customer service needs, enhancing overall service efficiency by 45%.
Supervisor – Polio Immunization Campaign at World Health Organization (WHO) (2018-04)
- Led a team of 10+ immunization officers across multiple wards, overseeing daily field operations and ensuring efficient task execution.
- Fostered team motivation and collaboration, achieving over 96% coverage in the assigned area.
- Developed and implemented micro-planning strategies that improved route coverage for accurate resource allocation.
- Conducted team briefings, assigned daily targets, and coordinated real-time emergency support.
- Monitored team progress, reviewed data submissions, and ensured adherence to WHO vaccination protocols and timelines.
