Orly

Highly organized and dependable administrative professional with extensive experience providing office support, customer service, records management, scheduling, and administrative coordination in business and healthcare environments. Recognized for maintaining accurate documentation, managing multiple priorities, and delivering professional service to clients, visitors, and stakeholders. Strong ability to support daily office operations, prepare correspondence, manage confidential information, and contribute to a productive and efficient workplace.

Office Administrator / Clerk at 1164366 Ltd. (2018-01 – Present)

• Provide administrative and customer service support in a busy office environment, ensuring efficient day-to-day operations and a positive client experience.
• Manage incoming inquiries by phone, email, and in person, providing timely information and directing requests appropriately.
• Maintain organized electronic and paper filing systems, ensuring records, documents, and business information remain accurate and easily accessible.
• Prepare reports, correspondence, and administrative documents while supporting daily office operations and internal processes.
• Process transactions, maintain records, and complete data entry activities with a strong focus on accuracy and attention to detail.
• Coordinate administrative tasks, track information, and support management with operational and reporting requirements.

Dental Receptionist at POCO Smiles Family Dental (2022-01 – 2022-12)

• Provided front-office administrative support within a busy dental practice while maintaining a welcoming and professional environment for patients.
• Scheduled and confirmed appointments, managed patient records, and updated information within electronic database systems.
• Processed insurance documentation and assisted with administrative procedures related to patient accounts and claims.
• Maintained confidential patient files and ensured accurate documentation in accordance with office procedures.
• Responded to telephone and email inquiries, providing information and directing requests appropriately.

Administrative Volunteer at Richmond Co-op Housing (2013-01 – 2014-12)

• Supported administrative activities for the housing organization, including document management and general office assistance.
• Assisted committee members with administrative processes related to tenant applications and selection activities.
• Maintained confidentiality while working with sensitive information and organizational records.

Diploma in Dental Receptionist – CDI College (2020-01 – 2022-12)

Training in Office Administration – MOSAIC (2019-01 – 2020-12)

Secondary in English 11.12 – Maple ridge pit meadows college (2018-01 – 2019-12)

Secondary in English learning – Richmond School district (2011-01 – 2017-12)

Bachelor's B.A in Social Sciences and Humanities – open University (2006-01 – 2009-12)

Degree in publicpolicy and Administrationo school of multidisciplinary – Beit Berel College (2004-01 – 2008-12)