Ossi

Veterinary operations leader with 25+ years of experience managing clinics, teams, inventory, budgets, client relations, and workflow optimization across Western Canada and Latin America. Proven ability to lead high-performing teams, elevate patient care standards, and drive operational excellence in fast-paced veterinary environments. Skilled in coaching, conflict resolution, HR support, financial oversight, and change management.

Recognized for high standards, honesty, hard work, and harmony. Known for high standards, honesty, hard work, and harmony, with a strong commitment to customer success and continuous improvement. Bringing a strong background in inventory management, budgeting, team development, onboarding, performance reviews, client communication, and problem-solving, aligned with VetCare's values: Come Together as One, Always Focus on the Patient, Raise the Bar, Engage with Empathy.

Practice Manager - CCAC - Burnaby, BC

(2025-01)

Clinic leadership, operations management, team coaching, financial oversight

• Led a full organizational turnaround in 6 months, improving efficiency, service quality, and team engagement.
• Strengthened financial and inventory controls, reducing receivables 60%.
• Improved key performance metrics 14% through data-driven operational enhancements.
• Increased revenue 12% in 4 months by elevating client experience and optimizing workflows.
• Delivered 80% faster customer response times by redesigning communication and service processes.
• Managed scheduling, onboarding, performance feedback, and cross-department coordination.
• Collaborated with veterinarians, suppliers, and operations teams to resolve issues quickly and maintain high service standards.
• Supported talent acquisition efforts and maintained strong relationships with clients and staff.

Manager Veterinarian - Metzger Veterinary Services - ON

(2023-01 - 2025-12)

Territory operations, team support, client relations, inventory oversight

• Managed operations across a large territory, coordinating schedules, logistics, and client communication.
• Increased sales 70%+ and new client acquisition 27% in one year.
• Implemented systems for inventory, customer satisfaction, product demand, and quality control.
• Maintained zero complaints through proactive communication and problem resolution.
• Collaborated with suppliers, production teams, and QA to ensure consistency and timely execution of priorities.

Veterinary Technician - Nanaimo Veterinary Hospital - BC

(2022-01 - 2023-12)

Client communication, record management, inventory control

• Maintained precise records, inventory, and quality-controlled environments.
• Educated clients on medication, nutrition, and health programs.
• Supported veterinarians with diagnostics, sample collection, and workflow efficiency.

Veterinary Marketing Web Developer

(2019-01 - 2022-12)

Communication, branding, digital engagement

• Built and maintained 50+ websites for veterinary and agricultural businesses.
• Developed digital marketing strategies and business plans to support client growth.
• Created product positioning and communication materials for feed and veterinary clients.

Veterinary General Manager - SPCA - San Miguel de Allende

(2010-01 - 2021-12)

Operations leadership, HR support, donor relations

• Managed operations, scheduling, procurement, and stakeholder relations.
• Led fundraising that financed 15 new kennels and expanded service capacity.
• Built long-term partnerships with suppliers, donors, and community organizations.
• Oversaw staff coordination, volunteer engagement, and community programs.

Founder & Owner - Hospital Veterinario Colonial - Mexico City

(2001-01 - 2009-12)

Clinic management, HR, inventory, budgeting

• Built a veterinary hospital from zero to 3,500+ clients, 5 veterinarians, and 2 groomers.
• Managed purchasing, inventory, pricing, budgeting, and customer relationships.
• Oversaw all administrative, operational, and financial processes.
• Provided technical guidance on nutrition, feed programs, and animal health.

Head of Fundraising - Training School for the Blind Guide Dog I.A.P.

(2000-01 - 2009-12)

Project coordination, donor relations, operations

• Secured funding for a new training center with lodging and a veterinary clinic.
• Supported canine training programs and operational planning.

Sales & Marketing - Purina & IAMS - Mexico City

(1992-01 - 1998-12)

Client relations, event management, communication

• Promoted pet nutrition products and supported R&D and product positioning.
• Organized national and international events for livestock and veterinary clients.
• Built strong relationships with producers, veterinarians, and distributors.

Doctor of Veterinary Medicine - Veterinary Medicine - Universidad Nacional Autónoma de México (UNAM)