Othman Al-Mohammedi

Security Systems Engineer with more than five years of hands-on field experience in Canada with ADT by TELUS. Installed, programmed, serviced, and supported more than 1,500 residential and commercial security systems across Ontario. Strong technical background in intrusion alarms, CCTV and IP cameras, Alarm.com, smart home automation, wireless devices, networking, and 24/7 monitoring connectivity.

Proven ability to understand customer needs, recommend practical solutions, troubleshoot efficiently, and explain system operation clearly. Recognized for patient, respectful customer training, including extensive experience assisting senior clients and helping them feel confident using their security systems.

Security Systems Engineer / Installation Technician - ADT by TELUS - Ontario, Canada

(2019-01 - 2024-12)

• Installed, programmed, tested, maintained, and serviced more than 1,500 security systems in homes and businesses throughout Ontario.
• Worked with intrusion alarm systems, CCTV and IP cameras, smart home automation, Alarm.com equipment and applications, wireless sensors, and monitoring communication devices.
• Completed system upgrades, device replacements, troubleshooting, remote diagnostics, signal testing, and customer-requested modifications.
• Completed installations according to contract and customer requirements; fully tested and verified system operation; configured the Alarm.com account and mobile application; provided a complete customer demonstration; and placed the account into service.
• Assessed each customer's property, listened carefully to security concerns, and recommended suitable equipment and device placement based on practical needs.
• Provided clear, step-by-step customer training on arming, disarming, mobile app use, emergency procedures, camera viewing, and basic troubleshooting.
• Developed significant experience supporting senior customers by explaining technology patiently, using simple language, and confirming they were comfortable operating the system before leaving.
• Managed appointments and field work independently while maintaining professionalism, installation quality, accurate documentation, and strong customer satisfaction.
• Followed company procedures and applicable Canadian safety, accessibility, and installation standards.

Warehouse Associate - TDL Group - Guelph, Ontario

(2019-01 - 2019-06)

• Prepared and organized customer orders for assembly, packaging, and shipment.
• Assembled, wrapped, and transferred completed orders to the loading department while following workplace procedures.

Network Support Engineer - EarthLink Telecommunications - Iraq

(2009-01 - 2018-12)

• Deployed and supported internet services for residential and commercial customers across northern provinces of Iraq.
• Configured and maintained Ubiquiti (UBNT) and MikroTik networking equipment.
• Diagnosed connectivity problems, provided technical support, and restored service efficiently.
• Contributed to network expansion projects designed to improve coverage and service quality in underserved areas.

Bachelor of Science - Computer Science - Dijlah University College (2010-09 - 2011-06)