Palak Soni

Hi, my name is Palak Soni I'm from India and currently pursuing post-graduation in marketing management and digital media at George Brown College.

Customer Service Associate

Café Coffee Day (CCD), Mumbai, India Sept’ 21 -Dec’22

• I was responsible for managing customer interactions, providing customer support, and handling product inquiries.
• I also assisted customers with product selection, as well as providing resolutions.
• I was responsible for managing customer data
• I was responsible for ensuring compliance with internal policies and procedures and customer satisfaction.

Marketing(Intern)

Maa Umiya Enterprise, Mumbai, India Jan’ 21 – Jun’21

• Assisting with daily administrative duties that involve creating and updating spreadsheets, filing paperwork, organizing documents, and responding to emails.
• Preparing detailed promotional presentations.
• Performing market analysis and research on competition involving collecting data, analyzing trends, studying competitor strategies, and making recommendations.
• Collaborate on annual marketing planning.

George Brown College | Post Graduation in Marketing Management & Digital Media May. ’23-Apr. “24

University of Mumbai | Bachelors of Mass Media Jun.'18- Jul.' 21