Moodle and LMS Specialist (IT Specialist - LMS) at Yorkville University (2020-08 – Present)
- Administer and manage Moodle and other LMS platforms, providing end-to-end support.
- Handle LMS-related cases, acting as a liaison between stakeholders and departments to ensure timely resolution.
- Deliver live and recorded training sessions on LMS technologies for staff, faculty, and students.
- Develop user-friendly training materials, including quick guides, user manuals, and video demos, ensuring alignment with business standards.
- Implement new LMS functionalities and integrate third-party tools to optimize user experience.
- Monitor LMS performance, troubleshoot issues, and maintain a robust problems-and-solutions log.
- Conduct business and technical studies, developing system improvements and compliance policies.
LMS Administrator and Specialist at nThrive Global Solutions (Formerly e4e Healthcare Business Services) (2017-08 – 2018-02)
- Administered Docebo LMS and Thesis SM applications, ensuring seamless operations in a fast-paced environment.
- Configured and maintained the Docebo LMS, developing prototypes and interactive design solutions for online learning.
- Delivered training and support to colleagues and clients, facilitating the rollout of LMS projects.
- Created custom courses and dashboards, leveraging LMS and PM APIs for enhanced reporting capabilities.
- Collaborated with multidisciplinary teams to develop innovative eLearning solutions, incorporating user and SME feedback.
Senior Learning Technologist at ICEP Europe (2015-01 – 2016-12)
- Managed and administered multiple Moodle eLearning sites, including: http://elearning.icepe.eu/cpdonline/, http://uel.icepe.co.uk/, https://leedsbeckett.icepe.co.uk/login/index.php, https://2016.loop.dcu.ie/course/index.php
- Utilized eLearning tools such as Moodle, Adobe Connect, Articulate Presenter, and Engage, as well as CMS integrations like Joomla, virtual classrooms (Adobe Connect, WizIQ, etc.).
- Provided technical support to customers, ensuring the successful delivery of eLearning content.
- Acted as the first level of escalation for all technical issues within the company.
- Administered the eLearning system and content management system, ensuring seamless operation and functionality.
- Updated and maintained the learning portal, eLearning courses, and the company website.
- Developed and published eLearning content for various projects.
- Designed and implemented processes to encourage continuous improvement in eLearning solutions, platform performance, and IT infrastructure.
- Ensured robust protection against data loss and corruption.
- Supported and ensured the effective delivery of online classes.
- Advised directors on technological capacities and requirements to support company growth.
- Trained staff in online classroom tools, Moodle, and marketing technologies as necessary.
eLearning officer at Public Health Foundation of India (PHFI) (2012-01 – 2014-12)
- Administered and managed eLearning platforms, including: http://lms1.phfi.org, http://lms.phfi.org
- Provided IT helpdesk support, diagnosing and resolving users' technical issues effectively.
- Worked efficiently and accurately with HTML content for eLearning systems.
- Applied strong technical knowledge and experience in HTML, PHP, CSS, MySQL, and JavaScript to enhance platform functionality and user experience.
- Delivered technical support and maintenance for eLearning platforms, ensuring seamless operations.
- Assisted in the development, troubleshooting, and deployment of eLearning solutions, collaborating with cross-functional teams to meet organizational goals.
