Pamela Thivierge

I am enthusiastic and people-focussed and am energized when working. I am a proven high performer with many years of experience in diverse fields of a large corporation. Over the years have won over 30 awards for superior employee business results and teamwork recognition.

Being results-driven, organized, analytical with attention for detail, the ability to anticipate, plan and prioritize responsibilities assists me to consistently meet goals and deadlines. I have training in conflict resolution and easily learn new skills quickly while multi-tasking and effectively communicating. I am a dedicated, flexible team member with the ability to successfully work independently and adapt with ease.

Customer Service and Sales Representative - TELUS Communications

(2007-02 - 2023-09)

• Over-the-phone, over-the-computer and in-person customer service and sales
• Troubleshooting customer issues for home and mobility products
• Created orders and repair work for technicians or through software processes
• Business reporting (through spreadsheets, business documents, Google forms and account management)
• Objective data monitoring and analysis
• Strategic planning for cost efficiency
• Billing and invoicing inter-provincially
• Resource distribution and applicable charges outbound and inbound
• In-house training prime

Receiving Supervisor and Department Manager - Linens N Things

(2005-07 - 2007-01)

• Over-seeing in-store and dock operations
• Managing high-volume freight schedules while reducing shrinkage
• Ensuring accurate stock counts and inventory management
• Internal and external customer service
• Staff trainer into a productive environment
• Utilizing company tools to ensure customer service while maximizing store sales

Primary Care and Community Advocate - Aim-Hi Association for Community Living

(1999 - 2005)

• Primary care and community advocate for children and adults with special needs to ensure long-term well being
• Assisted with activities of daily living for live-in and live-out residence homes
• Organized and led community activities for residents
• Objective reporting protocols and medication administration assistance
• Income analysis and cost-effective resource distribution of resident funds

General Health studies - Mount Royal University

Diploma - Social Work - College of New Caledonia

Diploma - Home Support - Thompson Rivers University

Certification - Paralegal - Thompson Rivers University

High school Diploma - Ashcroft Secondary School