Assistant Manager at VapeLuv (2023-01 – Present)
- Worked alongside the Front Store Manager to help build weekly schedules for the store.
- Helped navigate any customer problems with devices that may come up, such as defective, leaking, non firing issues.
- Responded accordingly to any google business reviews.
- Came up with ideas of bundle deals and promotions for in store and online to bring more traction to the company.
- Worked with a team on creating newsletters via Shopifys platform that would be sent out to all clients in our database to let them know of a upcoming sale.
- Tracked KPIs to ensure we were reaching our target audience and goals
- Responsible for opening and closing procedures such as counting the till, closing out the debit and credit transactions and ensuring the safe balances.
- Ensured all online orders were fulfilled on time via Shopifys platform.
- Answered any customer questions regarding different vape brands and nicotine strengths.
- Received incoming inventory to the store and ensured it was correct.
- Placing the stores weekly orders from our distributors and creating purchase orders for them.
- Responsible for processing any defective device returns and submitting them back to the manufacturer.
- Maintaining and building a strong relationship with our businesses regular clients.
Automotive Detailer at AlphaShine (2020-01 – 2023-12)
- Responsible for deep cleaning full exterior and interior of vehicles that arrived
- Kept work spaces tidy at all time (hoses wound up, vacuums put away, chemicals kept in order)
- Selling membership packages for monthly car detailing services
- Refilled chemicals following all WHIMIS precautions
- Answered any customer concerns upon pickup, such as suggesting polishing for scratches or ceramic coating for longevity of paint life
- Prepared new and used cars for showroom for multiple dealerships located in downtown Toronto
Cosmetician/Cashier at Shoppers Drug Mart (2016-01 – 2019-12)
- Held four positions interchangeably within the store, including cosmetician, cashier, merchandiser, and postal clerk
- Performed open/close procedures, such as counting float sheets and balancing tills
- Processed customer transactions, including OLG lottery purchases and returns/exchanges
- Set up planograms, store displays, and POP
- Cycle count low stock using PDT system
- Stock, clean, and affix sale tags to shelves
- Provide cosmetic consultations to customers and make appropriate product suggestions
- Operated Canada Post RPS system; sorted and processed parcels
- Performed MoneyGram financial transactions after completing customer identity verification
- Knowledge of FINTRAC/Anti-money laundering
