Customer Service Representative/ Dispatcher - Canada Cartage - Mississauga, ON
(2023-10 - 2026-07)
Works for Shoppers Drug Mart and Loblaws
- Coordinate, plan and schedule transportation activities for freight shipments, ensuring timely pickup/delivery and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize resource utilization
- Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations for pickups and deliveries
- Communicate effectively with drivers to provide updates on routes, schedules, and any changes using trackers
- Communicating with Canada Cartage, Loblaws & Matrix management, brokers, carriers, and customers and sharing updates regarding pickup/ delivery time changes, scheduled live loads, drop/switches and delivery times to meet customer-defined delivery windows
- Maintain accurate records through data entry and ensure all information is up-to-date in the Citrix, Appian, tld and A1 Dispatch management systems
- Using Caspio Warehouse Management System (WMS) to track shipment status in the Warehouse
- Using NSSL Shuntware yard management system (YMS) to manage trailer shunting, dock allotment and gatehouse operations
- Utilize Samsara Transportation Management Systems (TMS) to track shipments and manage logistics
- Collaborate with Loblaws Transport, Matrix Logistics and Gatik supply chain teams to optimize logistics processes
Customer Service Representative/ Dispatcher - Canada Cartage - Mississauga, ON
(2022-12 - 2023-06)
Works for Canadian Tire
- Planned and scheduled daily work activities to optimize workflow
- Coordinated service calls and dispatched technicians to ensure timely response to customer needs, monitored and tracked loads to provide timely updates to customers regarding deliveries
- Effectively communicated with customers, drivers, and management to ensure smooth operations, coordinating deliveries with other work units or departments and dealing with conflicts, serve as a reliable point of contact to balance drivers' safety with customer requirements
- Overseeing driver assignments and optimizing routing to enhance revenue and minimize delays
Office Administrator - PTU - Jalandhar, IN
(2016-08 - 2022-06)
- Provided technical support to assist with research activities and equipment maintenance, and administrative tasks. Assisted with data collection, analysis, and reporting, preparing materials for experiments or presentations, and ensuring workspace is organized and functional
- Assisted in the planning and execution of major corporate events, preparing and maintaining documents and spreadsheets using Microsoft Office Suite
- Prepared documents, contracts, and memos ensuring that they were professional and error-free
- Maintained office confidential documents and records, provided administrative support to departmental manager and other team members
- Organized and facilitated high-level meetings and events with attention to detail and professionalism
