Warehouse Supervisor - Amazon Fulfillment Centre - Calgary, AB
(2021-09 - 2024-10)
- Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Supervised team members in receiving, stocking, and shipping activities to ensure efficient workflow.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Planned warehouse layout for optimal space utilization and accessibility of products.
- Maintained accurate inventory records, including receipts and shipping documents.
- Trained new warehouse personnel in proper storage techniques and safety procedures.
- Managed and directed daily activities of production and operations.
- Assisted in developing strategies for improving overall efficiency of warehouse processes.
- Coordinated with logistics partners to enhance on-time delivery and reduce freight costs.
- Organized physical layout of warehouse space for optimal workflow efficiency.
- Monitored and reported on daily productivity performance metrics.
- Implemented systems to track incoming shipments, outgoing orders, damaged items, returns.
- Built relationships with vendors, leading to expanded product offerings and cost savings.
- Scheduled times of shipment and modes of transportation for materials.
- Assisted in balancing books and monitoring the unit's budget needs.
- Reported violations of company policies, procedures, or working rules to warehouse management.
Warehouse Worker - DB Schenker - Brampton, ON
(2021-03 - 2021-09)
- Processed 600k units per 10-hour shift, demonstrating dedication and efficiency in warehouse operations.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Packed orders in accordance with customer specifications.
- Loaded and unloaded freight with a forklift in a safe and efficient manner.
- Monitored incoming and outgoing shipments for accuracy.
- Received appreciation awards from senior manager every 6 months for effectively managing stress and maintaining productivity on the receiving dock.
- Inspected equipment for wear and for conformance to specifications.
Front Desk Receptionist - Pickering Medical Centre - Pickering, ON
(2020-10 - 2021-02)
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Operated multi-line phone system, ensuring efficient call transfers for optimal customer service.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Addressed customer inquiries about products, services, and hours via phone and email, enhancing customer satisfaction.
- Used job-related software to update office expense and costs records.
- Prepared memos, correspondence, and travel vouchers, ensuring clear communication and documentation.
- Issued and checked visitor badges to maintain workplace security.
Front Desk Agent - Est hotel - Etobicoke, ON
(2019-02 - 2019-08)
- Resolved customer complaints using effective problem-solving techniques to ensure guest satisfaction.
- Assisted guests with inquiries and support, fostering a welcoming environment.
- Addressed guest inquiries about hotel services, amenities, and local attractions, enhancing overall guest experience.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Handled incoming calls promptly and professionally, providing information or transferring calls.
- Used computer and database systems to verify information, process purchases and make notes.
- Developed positive working relationships with colleagues across departments.
