Parminder Kaur

Motivated Student with strong willingness to learn and contribute by applying classroom knowledge to real-world experiences. Delivered quality work through effective communication and teamwork, committed to achieving company goals. Proactive and adaptable, focused on fostering strong relationships and supporting team success.

Warehouse Supervisor - Amazon Fulfillment Centre - Calgary, AB

(2021-09 - 2024-10)

• Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
• Directed daily activities and workload for warehouse team to achieve output goal requirements.
• Supervised team members in receiving, stocking, and shipping activities to ensure efficient workflow.
• Guided loading and unloading of goods, maintaining safety standards at all times.
• Planned warehouse layout for optimal space utilization and accessibility of products.
• Maintained accurate inventory records, including receipts and shipping documents.
• Trained new warehouse personnel in proper storage techniques and safety procedures.
• Managed and directed daily activities of production and operations.
• Assisted in developing strategies for improving overall efficiency of warehouse processes.
• Coordinated with logistics partners to enhance on-time delivery and reduce freight costs.
• Organized physical layout of warehouse space for optimal workflow efficiency.
• Monitored and reported on daily productivity performance metrics.
• Implemented systems to track incoming shipments, outgoing orders, damaged items, returns.
• Built relationships with vendors, leading to expanded product offerings and cost savings.
• Scheduled times of shipment and modes of transportation for materials.
• Assisted in balancing books and monitoring the unit's budget needs.
• Reported violations of company policies, procedures, or working rules to warehouse management.

Warehouse Worker - DB Schenker - Brampton, ON

(2021-03 - 2021-09)

• Processed 600k units per 10-hour shift, demonstrating dedication and efficiency in warehouse operations.
• Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
• Packed orders in accordance with customer specifications.
• Loaded and unloaded freight with a forklift in a safe and efficient manner.
• Monitored incoming and outgoing shipments for accuracy.
• Received appreciation awards from senior manager every 6 months for effectively managing stress and maintaining productivity on the receiving dock.
• Inspected equipment for wear and for conformance to specifications.

Front Desk Receptionist - Pickering Medical Centre - Pickering, ON

(2020-10 - 2021-02)

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
• Performed data entry and administrative duties such as filing, scanning documents, updating databases.
• Operated multi-line phone system, ensuring efficient call transfers for optimal customer service.
• Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
• Processed incoming and outgoing mail efficiently to ensure timely delivery.
• Addressed customer inquiries about products, services, and hours via phone and email, enhancing customer satisfaction.
• Used job-related software to update office expense and costs records.
• Prepared memos, correspondence, and travel vouchers, ensuring clear communication and documentation.
• Issued and checked visitor badges to maintain workplace security.

Front Desk Agent - Est hotel - Etobicoke, ON

(2019-02 - 2019-08)

• Resolved customer complaints using effective problem-solving techniques to ensure guest satisfaction.
• Assisted guests with inquiries and support, fostering a welcoming environment.
• Addressed guest inquiries about hotel services, amenities, and local attractions, enhancing overall guest experience.
• Greeted customers in a friendly and professional manner, while providing excellent customer service.
• Handled incoming calls promptly and professionally, providing information or transferring calls.
• Used computer and database systems to verify information, process purchases and make notes.
• Developed positive working relationships with colleagues across departments.

International Business Management in Business - Business - ST. CLAIR COLLEGE (2020-04)

MASTER OF COMMERCE in Business - Business - SGGS KHALSA COLLEGE (2017-06)

BACHOLER OF COMMERCE - Commerce - SGGS KHALSA COLLEGE (2015-06)