Unit Clerk - Kidney care clinic Sheldon M. Chumir Health Center - Calgary, Alberta
(2019-02)
- Maintained strict confidentiality of patient information while preparing and managing patient charts for upcoming clinics.
- Processed physicians' orders accurately, including booking diagnostic imaging and coordinating external requisitions.
- Performed a wide range of clerical duties such as scheduling virtual and in-person appointments (including Zoom meetings), answering and directing phone calls, and managing incoming faxes to ensure timely distribution of critical information.
- Triaged urgent and semi-urgent referrals to support timely patient care and clinic efficiency.
Scheduler - Peter Lougheed staffing scheduling services - Calgary, Alberta
(2025-08)
- Accurately scheduled employees' work hours using ESP/WFM in accordance with established policies, procedures, and collective agreement provisions
- supports the day-to-day scheduling tasks of employees and managers
- Maintained and organized documentation, including flow sheets and overtime (OT) forms, ensuring accurate record-keeping and filing
- Effectively performed in a fast-paced, high-pressure, and continuously changing healthcare environment
- Demonstrated strong organizational skills with the ability to prioritize tasks and adapt to shifting deadlines
- Investigate invalid job and check everyday Overages and defaults from a timekeeper perspective and make the necessary corrections for accurate
- Resolved complex client concerns using strong interpersonal communication and conflict resolution.
- Managed and responded to inquiries through email and web-based forms in a timely and professional manner
- Manages department records, e-facilities requests, site documents and staff lists.
Administrative Support - Foothills Medical CenteR - Calgary, Alberta
(2019-05)
- Triage emergency patients to prioritize care based on urgency and condition
- Accurately enter patient information into electronic health systems
- Prepare and organize patient charts to ensure timely and efficient clinical workflows.
- Working on Oracle E-Business Suite, Mark View, Microsoft Office 365 (Excel, Outlook, Word), OneDrive and SharePoint Online.
- Administrative support including calendar management, meeting coordination, correspondence, presentations, minutes, and confidential records management.
Unit Clerk - Sunridge/PLC and South Calgary Health center - Calgary, Alberta
- Process physicians' orders accurately and in a timely manner to ensure continuity of patient care
- Prepare and maintain patient charts, ensuring all documentation is complete, organized, and up to date
- Answer and triage incoming calls, providing information and directing inquiries appropriately
- Complete service events and clerical updates within electronic health systems
- Coordinate patient admissions and discharges, including registration, documentation, and communication with interdisciplinary teams
- Manages department records, e-facilities requests, site documents and staff lists.
Medical Office Assistant - Doctor Peter T. Huang Professional Corporation, Holy Cross Surgery Unit, Bow River Medical Specialists, Martindale Medical Clinic - Calgary, AB
(2017 - 2019)
- Processed new patient referrals and scheduled appointments, ensuring timely access to care.
- Provided patients with clear instructions and necessary information to support successful appointment attendance.
- Performed patient check-in and check-out procedures, ensuring all encounters were accurately completed and closed.
- Collected and updated relevant medical information, including patient demographics and clinical data, to support provider needs.
- Maintained physician schedules and managed email communications to ensure efficient clinic operations.
- Follow up on treatment plans, outstanding items, and pending charges to support continuity of care and billing accuracy.
