Parmvir “parm” Gill

BBA Finance graduate with experience in operations supervision, cash reconciliation, transaction processing, customer service and administrative support. Experienced in coordinating daily operations, supervising employees, maintaining accurate financial transactions and improving operational efficiency, including reducing labour costs by 15%. Strong attention to detail, communication and problem-solving skills with proficiency in Microsoft Office and Excel.

Seeking an entry-level finance, accounting, financial-services or business-operations position.

Operations Supervisor - Fraser Car Wash - Edmonton, AB

(2025-03)

• Coordinate employee schedules and daily staffing requirements to support efficient operations.
• Process debit, credit and cash transactions while maintaining accurate register balances and completing daily reconciliations.
• Respond to customer inquiries and resolve service concerns in a fast-paced environment.
• Monitor daily operational requirements and coordinate on-site maintenance needs.
• Train and supervise new employees on safety procedures, customer service and operational responsibilities.
• Reduced labour costs by 15% through improved staff scheduling and coverage.

Personal Shopper - Superstore - Edmonton, AB

(2024-10 - 2025-08)

• Process customer orders, substitutions and pickup coordination in a high-volume environment.
• Handle cash, debit, credit and gift-card transactions accurately.
• Resolve customer concerns and coordinate with team members to meet time-sensitive order requirements.
• Maintain order accuracy above 95% while supporting customer satisfaction.
• Work efficiently under tight deadlines while maintaining attention to detail.

Receptionist - Adecco - Surrey, BC

(2021-07 - 2022-06)

• Managed high-volume incoming calls and assisted customers in a professional environment.
• Scheduled appointments and maintained accurate customer records using internal systems.
• Completed administrative duties including data entry, filing and document preparation.
• Communicated procedures and information clearly to customers while maintaining professionalism during high-stress periods.

Team Member - Michaels - Surrey, BC

(2020-10 - 2021-06)

• Processed purchases, returns and exchanges through POS systems with accuracy.
• Assisted with cash reconciliation and opening and closing procedures.
• Maintained inventory and restocked merchandise based on inventory reports and customer demand.
• Resolved customer concerns and escalated issues when appropriate.
• Recognized with an “Above & Beyond” service badge for customer service.

Community Volunteer - Church Organization

• Assist with community meal programs and support elderly community members.
• Assist with organizing summer camps and children's meal programs.

Bachelor of Business Administration - Finance - Northern Alberta Institute of Technology (NAIT) (2023-09)