Parvinder Kaur

WORK ORIENTED

DEDICATED

HARD WORKING

Customer Representative (Part-time) May 2023- Present (Tim Horton, 3285 Derry Rd W Mississauga, ON L5N 7L7)

• Completing assigned tasks effectively and with in stipulated deadlines.
• Working cohesively with other team members to achieve departmental goals.
• Completing administrative tasks, answering incoming calls, and ensuring good customer service.

Human Resource Manager

June 2020-April 2023(WEIC Private Ltd. Sultanpur Lodhi India)

• Managed all HR-related tasks for a 200+ employees of an immigration firm, including payroll processing, employee benefits program, documentation, interviewing, training, and on-boarding new recruits.
• Provided office support to a team of over 100 lawyers and paralegals specialized in immigration.
• Reduced benefits costs by 15% through negotiating for improved contracts with leading healthcare providers, ensuring benefits were not allocated to non-eligible employees.
• Shadowed and helped in conductingemployees interviews across 20+ positions, developed user friendly applications forms and questionnaires, and constructed more accurate picture of duties and responsibilities for online job descriptions.
• Developed and implemented new targeted hiring policies and outreach recruitment programs, diversifying workplace environment by 20%.

Panjab University. Chandigarh – April 2012

Bachelor of Education- 80% Marks

Guru Nanak Dev University. Amritsar- April 2011 Bachelor of Arts- 78% Marks