Customer Representative (Part-time) May 2023- Present (Tim Horton, 3285 Derry Rd W Mississauga, ON L5N 7L7)
- Completing assigned tasks effectively and with in stipulated deadlines.
- Working cohesively with other team members to achieve departmental goals.
- Completing administrative tasks, answering incoming calls, and ensuring good customer service.
Human Resource Manager
June 2020-April 2023(WEIC Private Ltd. Sultanpur Lodhi India)
- Managed all HR-related tasks for a 200+ employees of an immigration firm, including payroll processing, employee benefits program, documentation, interviewing, training, and on-boarding new recruits.
- Provided office support to a team of over 100 lawyers and paralegals specialized in immigration.
- Reduced benefits costs by 15% through negotiating for improved contracts with leading healthcare providers, ensuring benefits were not allocated to non-eligible employees.
- Shadowed and helped in conductingemployees interviews across 20+ positions, developed user friendly applications forms and questionnaires, and constructed more accurate picture of duties and responsibilities for online job descriptions.
- Developed and implemented new targeted hiring policies and outreach recruitment programs, diversifying workplace environment by 20%.
