Pat Pickford

Dedicated and safety-conscious professional with extensive experience in operational oversight, logistics, and customer service. Proven ability to manage teams, monitor budgets, and respond to urgent concerns, as demonstrated during acting supervisor roles. Possesses a strong understanding of shipping and receiving operations, vehicle inspections, and efficient delivery scheduling.

Eager to leverage over 20 years of experience in municipal operations and customer-facing roles to ensure timely and reliable package delivery for Purolator Inc.

Acting Parks Supervisor, Valleys - City of Mississauga - Mississauga

(2019-02 - 2019-09)

• Formulated and gathered data as a member of the Capital Equipment Purchasing team.
• Orchestrated the hiring and recruitment process for PP2, Horticulture, and Sports positions.
• Developed the material management system for monitoring cultural and sports provisions across the city.
• Monitored budgets for staffing, equipment, and material costs.
• Communicated and advised the North Parks Manager on current projects, ongoing staffing requirements, and service enhancements.
• Provided insights on issues requiring responses to higher management and Council.
• Ensured operational standards were met and aligned with current Council-approved Divisional policies, procedures, and best practices.
• Addressed resident, Councilor, and interdepartmental concerns promptly and professionally.
• Performed on-call duties, managing emergencies on a 7-day per week schedule.
• Oversaw personnel-related tasks including training, performance management, and conflict resolution.
• Conducted orientation sessions for new and returning seasonal staff.

Parks Person 1 - City of Mississauga - Mississauga

(2002-03 - 2026-05)

• Redesigned illustrations for all park signage, including regulatory, caution, danger, and guideline signs in 2017.
• Spearheaded the improvement and execution of the garbage/recycling program for the South District Parks from 2013-2015.
• Acted as Supervisor for Clarkson from July 2010 to April 2011.
• Supervised and trained full-time, temporary, and seasonal staff on turf, sports, horticultural, and winter maintenance within the parks.
• Responded to resident and Councilor concerns promptly.
• Contributed to the revitalization of numerous neighborhoods and priority one garden sites.
• Served as Acting Supervisor to cover staff absences.
• Ensured achievement of service levels by planning crew work according to seasonal requirements.
• Performed duties related to turf, horticulture, and winter maintenance operations.
• Completed health and safety training, equipment sign-off, and recordkeeping.
• Organized significant ice storm cleanup efforts during winter operations from January to March 2013.

Parks Person 2 - City of Mississauga - Mississauga

(1995-04 - 2002-03)

• Implemented seasonal tasks related to turf, sports, and horticulture.
• Supervised and operated a crew of temporary staff and students, ensuring the safe operation and preventative maintenance of heavy equipment.

Customer service representative - HOME DEPOT OF CANADA - Oakville

(2016-04 - 2018-06)

• Provided customer service for the Seasonal and Paint Departments.
• Received 12 Homer Awards for exceptional customer service.

Certificate - Leadership and Career Management - Sheridan College (2015 - 2017)

Certificate - Leadership in a Team Environment - Sheridan College (2015 - 2017)

Certificate - Horticulture - University of Guelph (1990 - 1993)

Certificate - Chef - George Brown College (1985 - 1987)