Patricia Abad

Dynamic and results-driven Restaurant Manager with 9+ years of experience in the quick-service restaurant industry. Proven expertise in driving customer satisfaction, reducing operational costs, and increasing profitability. Adept at team leadership, training, and ensuring compliance with health and safety regulations. Passionate about delivering exceptional guest experiences and optimizing business performance.

Office Support Staff at Toronto District School Board (2025-09 – Present)

Delivered front-line customer service, liaising effectively with parents, staff, and community members. Performed comprehensive administrative and clerical tasks, ensuring accuracy and confidentiality in all documentation.

• Delivered front-line customer service, liaising effectively with parents, staff, and community members to resolve inquiries and provide support
• Performed comprehensive administrative and clerical tasks, ensuring accuracy and confidentiality in all documentation
• Managed data entry and maintained student attendance records using multiple software platforms, including SAP and SmartFind Express
• Organized and updated records management systems to ensure compliance and easy retrieval of information
• Prepared and maintained budget reports and other financial documentation with attention to detail
• Utilized MS Office Suite (Word, Excel, Publisher) and other specialized software to support office operations and reporting
• Coordinated multiple tasks in a fast-paced environment, demonstrating strong organizational and time-management skills

Restaurant General Manager at KFC Philippines (2019-04 – 2024-08)

Managed overall restaurant operations, leading a team to achieve financial targets and operational excellence. Achieved a two-year consecutive passing rate in Food Safety Audits conducted by NSF.

• Managed overall restaurant operations, leading a team to achieve financial targets and operational excellence
• Achieved a two-year consecutive passing rate in Food Safety Audits conducted by NSF
• Consistently maintained above-average customer satisfaction scores across assigned stores
• Recruited, onboarded, and trained team members to uphold high service and performance standards
• Implemented cost-control measures, reducing expenses while maximizing revenue growth

Assistant General Manager at KFC Philippines (2015-07 – 2019-04)

Assisted in strategic planning, ensuring smooth daily operations and compliance with corporate standards. Led store-level marketing initiatives that contributed to a 5.05% sales increase in 2024 vs. 2023.

• Assisted in strategic planning, ensuring smooth daily operations and compliance with corporate standards
• Led store-level marketing initiatives that contributed to a 5.05% sales increase in 2024 vs. 2023
• Supervised staff scheduling, inventory management, and customer service protocols

Food Service Attendant at Giovanne's Restaurant (2024-01 – 2024-07)

Provided exceptional customer service, handling orders, and assisting guests. Managed cash handling and ensured accurate financial transactions.

• Provided exceptional customer service, handling orders, and assisting guests
• Managed cash handling and ensured accurate financial transactions
• Assisted in food preparation and maintained high hygiene standards

Front Desk Officer at Catmon Resort and Spa (2024-07 – 2024-12)

Managed administrative tasks, including appointment scheduling and visitor assistance. Provided front-line customer service, ensuring a seamless guest experience.

• Managed administrative tasks, including appointment scheduling and visitor assistance
• Provided front-line customer service, ensuring a seamless guest experience
• Handled guest inquiries and resolved concerns to enhance overall satisfaction
• Coordinated with housekeeping and maintenance teams to ensure room readiness and facility upkeep

Master of Business Administration (MBA) in Global Business Management – International Business University - Toronto (2026)

Bachelor of Science in Business Administration in Marketing Management – University of San Carlos (2015)