Patricia Hammoud

Senior Patient Coordinator with more than six years of experience in plastic surgery, aesthetic clinics, and customer-facing healthcare environments. Experienced in patient coordination, consultation-to-booking support, sales follow-up, surgical scheduling, CRM systems, complaint resolution, clinic operations, and revenue reporting. Managed more than 60 patients monthly and coordinated patient journeys from initial inquiry and consultation through surgery preparation and post-operative follow-up.

Fluent in Arabic and English.

Senior Patient Coordinator – Plastic Surgery - Elyzee Hospital - Abu Dhabi

(2022-01 - 2026-08)

Senior plastic surgery patient coordinator reporting to Dr. Paulo Michels.

• Managed more than 60 patients each month and coordinated the full patient journey from initial inquiry and consultation through surgery preparation and post-operative follow-up.
• Followed up with consultation patients, answered procedure and pricing questions, addressed concerns, and supported patients through the booking process.
• Regularly achieved monthly booking and revenue targets through consistent follow-up, patient engagement, and professional communication.
• Coordinated surgical schedules, pre-operative testing, patient documents, payment arrangements, and communication between the surgeon, nursing team, operating theatre, and other departments.
• Maintained accurate patient records and updated CRM systems, including Kommo CRM and clinic software.
• Prepared monthly reports covering inquiries, consultations, confirmed surgeries, cancellations, and revenue performance.
• Supported local and international patients while maintaining confidentiality, professionalism, and a high standard of service.
• Received a Certificate of Appreciation from Elyzee Hospital for work performance and contribution to the team.

Patient Coordinator - Icon Clinic - Abu Dhabi

(2020-01 - 2022-12)

• Managed a high volume of patient inquiries across telephone, WhatsApp, social media, and in-person channels.
• Scheduled consultations and treatments, followed up with prospective patients, and supported monthly sales and booking targets.
• Explained services, promotions, and payment options clearly while ensuring patients received accurate information.
• Handled patient concerns and complaints professionally and followed up until resolution.
• Completed insurance verification and maintained accurate medical and administrative documentation.
• Worked closely with clinical and administrative teams to support smooth daily operations and timely patient service.

Branch Supervisor - Blonde Beauty Lounge - Abu Dhabi

(2019-01 - 2020-12)

• Supervised a team of approximately 40 employees and supported daily branch operations, scheduling, customer service, and staff coordination.
• Monitored branch sales and service performance and supported the team in meeting monthly revenue targets.
• Handled customer concerns, maintained service standards, and strengthened client retention through consistent follow-up.
• Supported staff performance, workflow organization, and implementation of structured operating procedures.

Bachelor's Degree - Business Administration