Patricia Macnaughton

Human Resources and Administrative professional with 8+ years of progressive experience in recruitment, onboarding, HR administration, employee documentation, office coordination, and customer service within healthcare and retail. Recently completed a Human Resources Management Certificate and have practical experience leading recruitment initiatives, creating HR documentation, improving onboarding processes, managing confidential records, and supporting employee relations. Recognized for strong organizational skills, professionalism, attention to detail, and the ability to build efficient administrative processes.

Pharmacy Assistant | Social Media & Human Resources Coordinator at Rastin's Pharmacy (2019 – Present)

• Lead recruitment activities by creating job postings, screening resumes, coordinating interviews, and communicating with candidates.
• Develop structured interview guides, behavioural interview questions, and evaluation scorecards to support fair and consistent hiring decisions.
• Prepare employment offers, employment agreements, onboarding documentation, confidentiality agreements, and other HR correspondence.
• Redesigned the employee onboarding package and standardized HR documentation to improve consistency and compliance.
• Prepare termination letters and employment documentation while maintaining confidentiality and professionalism.
• Maintain confidential employee files and HR records in accordance with privacy requirements.
• Plan, create, and manage social media content, graphics, and recruitment campaigns to strengthen community engagement and employer branding.
• Provide administrative support including scheduling, documentation, reporting, inventory coordination, and supplier communications.
• Support daily pharmacy operations while delivering exceptional customer service in a fast-paced healthcare environment.

Customer Service Representative / Manager in Training at Discount Car and Truck Rentals (2016 – 2019)

• Maintained accurate customer records, contracts, and billing documentation.
• Coordinated scheduling across multiple branches.
• Assisted with employee training and onboarding.

Customer Service Representative / Manager on Duty at Vrancor Hospitality (2014 – 2016)

• Managed front desk operations, administrative reporting, and financial reconciliations.
• Maintained organized records while providing exceptional customer service.

Human Resources Management Certificate – Mohawk College (2026)

Travel & Tourism Diploma – Mohawk College (2014)