Patricia Rodrigues

As an HR Director with over 12 years of experience, I am passionate about creating supportive and high-performance work environments that prioritize both organizational success and employee well-being. Throughout my career, I’ve led HR teams across multiple North American locations, developing and implementing tailored programs and policies that align with company goals and foster growth. My experience spans diverse industries, and my ability to collaborate with business leaders to drive change and support organizational development has been a key to my success.

Beyond my professional role, fitness is a significant part of my life, and I enjoy staying active through regular exercise and participating in soccer. These passions help me stay energized and focused, both personally and professionally. Outside of work, I cherish spending quality time with my family, and cooking is one of my favorite hobbies—it allows me to unwind while creating memorable meals for my loved ones. I also speak Portuguese.

Combining my professional expertise with my passion for wellness, I strive to bring both a strategic mindset and a people-focused approach to everything I do, whether in the workplace or in my personal life.

Experience

Human Resources Director – North America 12/2021 to Present

Quest Window Systems – Mississauga, ON

• Trusted advisor on all matters related to HR inclusive of legal compliance
• Coordinate the workforce plan with succession planning and career development initiatives by analysing the organization’s current labour supply. 
• Managed overall headcount for the organization against budget, merits and promotions. 
• Developed and trained on pay bands by relying on industry data and benchmarks 
• Developed an effective Performance Management program and created the process in the Dayforce system. 
• Key role in merger activities, analyzing risks and assisting in implementing the best practices that make sense for each company to adopt
• Created the Employee Handbook with input from key stakeholders including CFO and President
• Oversee Safety, Admin, Recruitment, HR and Payroll teams of 10 in Ontario, Maryland and Dallas using the Operation Excellence Model
• Lead union matters for two unions inclusive of grievances, investigations, negotiations and arbitrations
• Lead workplace investigations inclusive of remedy 
• Oversee all safety incidents and WSIB claims 
• Develop and maintain departmental budget
• Lead the implementation of various modules within the Dayforce system inclusive of Recruitment and Performance Management. 
• Maintain and drive various employee matrices inclusive of training, development and skills. 

Human Resources Manager 04/2019 to 12/2021

JELD-WEN Windows and Doors – Vaughan, ON

• Assesses, implement, evaluate or revise internal policies, programs, and procedures, and informs employee and management personnel on the interpretation of them, including the local CBA and ESA. 
• Performs professional level human resources work and carries out responsibilities in functional areas, such as, staffing, employee relations, compensation, training, employment coaching, labor relations, safety, employment equity programs, recruitment and research.
• Responsible for delivering cost saving initiatives and driving process improvement to reduce non-value-added activities.
• Responsible for identifying and participating in A3’s to drive continuous improvement.
• Oversee the payroll function, oversee a Payroll Administrator.
• Carries out administrative work involving the human resources functions and maintains related electronic employee files / records.
• Partners with Corporate Payroll and Benefits team in Winnipeg, Manitoba and Compensation team in Charlotte, North Carolina
• Ensures that programs are carried out in accordance with company's policies and procedures.
• Analyzes and provides advice to supervisors and managers on methods and approaches to resolve employee relations issues and concerns.
• Draft presentations to explain the purpose and goal and to seek compliance and understanding of human resources policies.
• Manage research to determine the effectiveness of personnel programs and policies.
• Super User in new HRIS and Time Clock implementation.
• Conduct and lead formal investigations and advise on outcome or resolution.
• Developed the On-Boarding strategy for JELD-WEN of Canada.
• Terminations and discipline. 
• Own the grievance process in all stages.

Human Resources Manager 02/2016 to 03 /2019

AGTA Home Health Care – Concord, ON

• Created and modified job descriptions within all departments. 
• Worked with senior-level management to create fair and consistent HR policies and procedures. 
• Responsible for all Return to Work management, including policy creation, Return to Work plans, Pre-Claim intervention and analysis of WSIB claim costs by lost time, injury and employee. 
• Head of Health and Safety Committee and Safety Group member with the WSIB. 
• Developed the company's operations manual. 
• Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
• Managed three Regional Recruiters and two Human Resource Administrators. 
• Reviewed federal and provincial laws to confirm and enforce company compliance. 
• Created organisational flow charts and career path reports to evaluate employee compensation information. 
• Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relations issues. 
• Created and implemented the exit and interview program process. 
• Advised top management on appropriate employee corrective actions and executed all necessary disciplines up to and including termination. 
• Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements. 

Senior Human Resources Coordinator 03/2012 to 12/2015

The T1 Agency– Toronto, ON

• Conducted benefits administration for over 70 benefit-eligible employees. 
• Designed and implemented the employee performance evaluation process. 
• Worked with senior-level management to create fair and consistent HR policies and procedures. 
• Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. 
• Served as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems. 
• Created and modified job descriptions within all departments. 
• Identified staff vacancies and recruited, interviewed, and selected applicants. 
• Conducted new employee orientation to foster positive attitude toward organizational objectives. 
• Implemented an innovative employee incentive and recognition program, which resulted in an increase in staff productivity and less turnover. 

Education

Human Resources Management Certificate Jan 2015 Toronto Metropolitan University (Previously Ryerson University)

Bachelor of Journalism Apr 2008

Toronto Metropolitan University (Previously Ryerson University)

CHRL in Progress (waiting to take final exam)

Enrolled in Teaching and Training Adults Course through Georgian College