Paul Fotsing

High-empathy, results-driven customer service professional with extensive experience in omnichannel retail and digital client relations. Fully bilingual in English and French with a natural ability to switch languages seamlessly to support diverse North American and global customer bases. Management of product inquiries, resolving issues with speed, and navigating digital inventory tools. Ready to work in a full-time remote or on-site capacity immediately.

Retail Sales Specialist - GLOBE SARL

(2021-03 - 2026-04)

• Bilingual Customer Engagement: Delivered exceptional, high-empathy customer service in both English and French, seamlessly navigating diverse client needs and driving maximum satisfaction.
• Problem De-escalation & Resolution: Handled product inquiries, returns, and client complaints directly on the sales floor and via digital chat channels, converting tense situations into positive customer retention.
• Digital Support & Communication: Managed incoming store inquiries across multiple channels (phone and WhatsApp Business), resolving order and product questions with quick response times
• Systems Adaptability: Rapidly mastered inventory tracking software and Point of Sale digital applications to handle product logistics and ensure accurate data management.

Banking Intern - Rural Investment Credit SA

(2014-07 - 2014-10)

• Assisted clients with information on banking products and financial services.
• Supported account opening procedures and customer documentation verification.
• Helped process routine financial transactions while maintaining compliance and confidentiality.
• Guided customers to appropriate financial solutions and provided courteous, professional service.
• Developed strong interpersonal and client service skills in a fast-paced financial environment.

BBA - Accounting & Finance minor Marketing (2016)