Pauric O' Shea

My objective is to use my strong communication skills, ability to de-escalate situations, experience dealing with diverse and vulnerable individuals & skills gained to aid me in this career.

CASE manager and housing and settlement worker - matthew house

(2023-09)

• Conduct intake assessment & interview new comers
• Assist clients with employment & home search
• Assist clients in finding language classes & other sources of government assistance
• Oversee 5 group homes & ensure they are being run smoothly
• Oversee 35 people with major issues and help them navigate life in Canada

Shift supervisor - paragon security

(2018-10 - 2023-08)

• Ensure shift runs smoothly & oversee work colleagues
• Send and reply to emails, answer phone calls & handle bookings
• Patrol building & respond to emergencies
• Report back to management
• Customer service was huge and helping up to 100 people a day with enquires bail officer volunteer - toronto bail program

(2022-09 - 2022-12)

• Meeting weekly with clients on bail and evaluating their progress
• Inputting information for client intake & writing reports

community & justice services - community & justice, mental health, criminology and personal management - centennial college (2021-09 - 2023-04)