Pawandeep Walia

I aspire to obtain a valued position as an employee in the organisation I am working with. I also seek to attain a challenging position, where an opportunity exists to demonstrate and expand my abilities.

Currently working at Gordon food service as an office administrator and client care

Customer service representatives at TELUS COMMUNICATION (2018-09 – 2023-07)

• Communicate with customer
• Helping customer with technical issues
• Billing issues
• Keep record of customer interactions
• Analysing needs and suggesting products accordingly

Call centre representative at EOS NCN CANADA (2016-10 – 2017-05)

• Communicate with customers by telephone
• Keep records of customer interactions or transactions, recording details of inquiries, actions taken
• Collect payments and notify customers of delinquent accounts
• Advise customers of necessary actions and strategies for debt repayment
• Making payment arrangements and answer customer inquiries
• Record information about financial status of customers and status of collection efforts

Sales representative at A1 FANCY JEWELLERS (2013-12 – 2014-11)

• Selling products and meeting sales targets
• Arranging displays in windows and show cabinets
• Advising customers on products
• Taking payments for goods, and issuing receipts and guarantees
• Using computer system to manage customer accounts and control stock
• Carry out repairs and adjustments

Supervisor full time at TIM HORTONS (2011-12 – 2012-11)

Grade 12 in commerce (accounting)

Master in Business Management marketing