Payam Partow

Two years of laboratory hands-on work experience in FPGA & SoC RTL design and prototyping, Xilinx ZYNQ-UltraScale+, ZYNQ7000, and 7 Series, Digital Signal Processing, Solid academic background having a BSc. degree in Computer Engineering with a focus on FPGA Design.

− Help Desk Technician at Mark Anthony Group:

• Supported internal employees, across all global offices, with accounts and computer problems using ticketing software such as ServiceNow to document the issues and ensure all notes are properly and efficiently filled out with detail.
• Repaired and replaced computer hardware in the case of a workstation/server failure, and used software diagnostic tools and scripts to monitor client health with system center configuration manager (SCCM)
• Improved the IT infrastructure by working on projects alongside the IT team
• Implemented Dynamics 365 CRM software, and carried out IT duties including setting permissions for users, creating reports, and importing data into the software.

BSc. in Computer Engineering (2022), Simon Fraser University (SFU), Burnaby, BC, Canada.