Peggy Madere
Client Care Administrator
About
Servicing the public with empathy and compassion, while finding the best solutions in a quick and efficient manner. Throughout 30+ years in the administrative field, I have contributed to effective office operations, through efficiency, organization, prioritization and follow-through of various clerical situations in the medical and executive offices. My strengths and qualifications are a very effective match for the Dental Receptionist requirements, and will bring immediate value to the company.
I work very well under pressure and able to keep a clear mind while multitasking.
Experience
Client Care Administrator - HEAR Welland - Welland, Ontario
(2025-09 - 2026-06)
ST Contract
- Provide excellent customer care for evaluation and the fitting of hearing aids
- Send in the appropriate billing to WSIB, ADP, ODSP, and 3rd party insurance
- Ensure the hearing aids are working correctly and cleaned, replacing the parts needed
- Promoting the clinic by obtaining 5-star ratings on the website
- Utilizing Blueprint for scheduling patients and ordering hearing aids
Medical Receptionist - Initiate Physiotherapy & Wellness - Niagara Falls, Ontario
(2024-08 - 2025-07)
ST Contract
- Schedule patients for RMT, PT or Chiropractor, using Jane
- Prepare insurance billing for each patient online
- Collecting payments, using Moneris
- Submitting documents and billing for WSIB through Telus
- Preparing daily financials for the clinic
- Promoting sales in braces and compression socks
Patient Care Coordinator - Niagara South Family Medicine - Port Colborne, Ontario
(2023-05 - 2024-03)
ST Contract
- Scheduling patient appointments for 4 family doctors and numerous specialists within the practice, using PS Suites and Jane
- Triage appointments via phone, for booking appointments or sending doctors messages through the charts
- Receive and direct incoming calls in a timely and professional manner
- Operate a variety of office equipment
Medical Receptionist - Fort Erie Group Family Practice - Fort Erie, Ontario
(2018-12 - 2023-05)
- Scheduling patient appointments for the 7 family doctors within the practice, using PS Suites
- Triage via phone while communicating messages to the appropriate doctor
- Receive and direct incoming calls in a timely and professional manner including having the medical knowledge to prioritize appointments
- Operate a variety of office equipment such as fax machines, photocopiers and scanners
- Room patients and prepare them for their doctor visit by taking vital signs
Medical Office Manager - Dr. Piotr Koziarz Medicine Professional Corporation - Welland, Ontario
(2005-11 - 2018-12)
- Scheduling patient appointments for surgery, office, and oncology services
- Dictatyping and setting up surgical on-call calendars and meetings
- Effectively running an office independently without supervision
Slot Attendant - Casino Niagara/Fallsview Casino and Resort - Niagara Falls, Ontario
(1996-12 - 2005-10)
- Distribute cash jackpots, exchange cash for tokens for patrons
- Maintain slot machines and keep work area clean and stocked
- Address any security or medical issues
- Communicate through 2-way radio/ear piece to supervisors and staff in other areas of casino
Education
Estate - OREA
Return to Work Coordinator Real Certificate - NIDMAR
Office Administration – Medical - Medical - Fanshawe College
OSSD - Central Elgin Collegiate Institute
