Peggy Madere

Servicing the public with empathy and compassion, while finding the best solutions in a quick and efficient manner. Throughout 30+ years in the administrative field, I have contributed to effective office operations, through efficiency, organization, prioritization and follow-through of various clerical situations in the medical and executive offices. My strengths and qualifications are a very effective match for the Dental Receptionist requirements, and will bring immediate value to the company.

I work very well under pressure and able to keep a clear mind while multitasking.

Client Care Administrator - HEAR Welland - Welland, Ontario

(2025-09 - 2026-06)

ST Contract

• Provide excellent customer care for evaluation and the fitting of hearing aids
• Send in the appropriate billing to WSIB, ADP, ODSP, and 3rd party insurance
• Ensure the hearing aids are working correctly and cleaned, replacing the parts needed
• Promoting the clinic by obtaining 5-star ratings on the website
• Utilizing Blueprint for scheduling patients and ordering hearing aids

Medical Receptionist - Initiate Physiotherapy & Wellness - Niagara Falls, Ontario

(2024-08 - 2025-07)

ST Contract

• Schedule patients for RMT, PT or Chiropractor, using Jane
• Prepare insurance billing for each patient online
• Collecting payments, using Moneris
• Submitting documents and billing for WSIB through Telus
• Preparing daily financials for the clinic
• Promoting sales in braces and compression socks

Patient Care Coordinator - Niagara South Family Medicine - Port Colborne, Ontario

(2023-05 - 2024-03)

ST Contract

• Scheduling patient appointments for 4 family doctors and numerous specialists within the practice, using PS Suites and Jane
• Triage appointments via phone, for booking appointments or sending doctors messages through the charts
• Receive and direct incoming calls in a timely and professional manner
• Operate a variety of office equipment

Medical Receptionist - Fort Erie Group Family Practice - Fort Erie, Ontario

(2018-12 - 2023-05)

• Scheduling patient appointments for the 7 family doctors within the practice, using PS Suites
• Triage via phone while communicating messages to the appropriate doctor
• Receive and direct incoming calls in a timely and professional manner including having the medical knowledge to prioritize appointments
• Operate a variety of office equipment such as fax machines, photocopiers and scanners
• Room patients and prepare them for their doctor visit by taking vital signs

Medical Office Manager - Dr. Piotr Koziarz Medicine Professional Corporation - Welland, Ontario

(2005-11 - 2018-12)

• Scheduling patient appointments for surgery, office, and oncology services
• Dictatyping and setting up surgical on-call calendars and meetings
• Effectively running an office independently without supervision

Slot Attendant - Casino Niagara/Fallsview Casino and Resort - Niagara Falls, Ontario

(1996-12 - 2005-10)

• Distribute cash jackpots, exchange cash for tokens for patrons
• Maintain slot machines and keep work area clean and stocked
• Address any security or medical issues
• Communicate through 2-way radio/ear piece to supervisors and staff in other areas of casino

Estate - OREA

Return to Work Coordinator Real Certificate - NIDMAR

Office Administration – Medical - Medical - Fanshawe College

OSSD - Central Elgin Collegiate Institute