Technical Delivery Manager - Upstart13
(2026-03)
Client: Microsoft. AI, data engineering, and analytics initiatives across Azure Hardware Data Analytics and the Analytics Center of Excellence.
- Run several concurrent AI and analytics initiatives, owning the plan, priorities, dependencies, decision points, and the follow-up that keeps each one moving to closure.
- Coordinate across engineering, data, BI, security, and business stakeholders, routing open questions to whoever can actually resolve them and chasing until they do.
- Facilitate the cross-functional sessions where decisions get made, and document decisions, actions, owners, dependencies, and risks in Azure DevOps so the trail is traceable rather than sitting in chat threads.
- Evaluate AI tooling and platforms on what they actually deliver, and make the build-versus-buy and adoption recommendations that follow.
- Established governance for AI adoption: tooling standards, human-in-the-loop controls, evaluation gates tied to release, and auditability.
- Translate loosely defined business needs into scoped workstreams and sequenced plans, including a staged Power BI and Microsoft Fabric readiness program where the sequencing mattered more than the technology.
- Produce concise executive updates and decision materials covering progress, cost, risk, dependencies, and the decisions required.
- Delivered AI and automation work that removed roughly 9,000 hours of manual effort a year, close to $1M in annualized value. Built the business case and reported against it after release.
- Hands-on enough to hold a credible technical conversation: custom agents, skills, and MCP integrations, fine-tuning and evaluation design, Azure DevOps pipelines, PR governance, managed identity, CI/CD.
- Own hiring, onboarding, and work allocation as the team has scaled, and coach engineers on stakeholder communication as much as on delivery.
Project Manager - Stem Capital Inc - Toronto, Canada
(2023-10 - 2026-02)
Enterprise CRM platform, customer-facing AI chatbot, and analytics program.
- Owned delivery of a US$36M enterprise CRM program, spanning a customer-facing conversational AI product, analytics, and process automation, coordinating four cross-functional teams against a shared release calendar.
- Defined and reported post-release KPIs for the AI chatbot including accuracy, deflection rate, response time, and escalation rate, and used them to prioritize each subsequent release.
- Ran release governance across four teams: go/no-go gates, privacy and security review, cutover planning, and operational readiness sign-off, with documentation retained for audit.
- Translated business requirements into scoped, sequenced deliverables with product owners and technical leads, and held the scope boundary when priorities moved mid-release.
Technical Project Manager / Business Technology Manager - IDG - London, United Kingdom
(2021-09 - 2023-07)
AI and digital delivery for a multinational bank and a public sector client.
- Delivered projects valued between $2M and $10M across bespoke web, mobile, and AI solutions, sustaining over 50% profitability on multiple engagements.
- Introduced generative AI into client operations, producing productivity gains and operational cost reductions exceeding $1M, delivered within existing budget constraints.
- Led delivery of a generative AI platform for personalized portfolio creation at a multinational bank, within its security, privacy, and compliance requirements.
- Delivered an AI-driven application review system for a government client, reducing manual review effort while meeting audit, fairness, and transparency requirements.
- Built project roadmaps and managed budget, resourcing, and risk across change-critical work, maintaining compliance with GDPR and data governance obligations throughout.
- Negotiated and led a Learning Management System integration with an external vendor, covering evaluation, commercial terms, and rollout across the business.
Program Manager - Petroleum Development Oman (PDO) - Muscat, Oman
(2019-10 - 2021-08)
Enterprise data and technology programs across the contractor ecosystem.
- Delivered a $5M program spanning technical and business change, aligned to the organization's digital transformation objectives and endorsed at senior stakeholder level.
- Ran enterprise data and technology programs across a 2,000+ contractor ecosystem, running steering forums and aligning competing business units on decisions nobody owned outright.
- Delivered cross-platform mobile and analytics capability for real-time performance monitoring, giving leadership visibility into contractor performance, compliance, and operational risk.
- Introduced predictive analytics to surface early risk signals; those models remain in use at PDO today.
- Managed external technology vendors end to end: evaluation, contractual commitments, commercial terms, onboarding, and delivery accountability, alongside Lean, Six Sigma, and Kanban practices to improve operational efficiency.
- Worked within a matrixed environment against strict legal, privacy, and compliance standards, coordinating with governance functions and owning the IT policies, procedures, and standards for the program.
Process Improvement Specialist - IDG - Muscat, Oman
(2019-01 - 2019-09)
Introduced lean processes and digital tooling across leadership and academic programs, combining data dashboarding with IT automation to improve cost-effectiveness and return on investment.
- Consulted on process enhancements and ran team-building, group facilitation, and data-driven training to embed the new ways of working.
Project Manager - BP - Muscat, Oman
(2018-09 - 2018-12)
Led a contractor welfare program across BP's operations in the Sultanate, covering worker surveys, evidence gathering, analysis, and stakeholder reporting.
- Acted as the single point of coordination across a geographically dispersed client and contractor base.
- Coached and presented data-driven findings to senior stakeholders at BP and contractor organizations, focused on HR, HSE, medical, operations, food, and accommodation standards.
Project Coordinator and Data Analyst - Petroleum Development Oman - Muscat, Oman
(2015-10 - 2018-08)
Led the data workstream of a three-year benchmarking program surveying 90,000 employees across 350 contractors, covering collection, analysis, and modelling through to actionable recommendations.
- Applied descriptive analytics and data modelling to identify opportunity areas, contributing to year-on-year profitability growth of 18%.
- Supported delivery of a $10M program and helped establish the PMO, including the process improvement tools and practices it operated on.
- Maintained privacy and data governance standards across sensitive workforce data throughout.
Scrum Master, Business Analyst and QA Lead - Cognizant - India
(2011-09 - 2015-01)
Ran agile delivery for distributed teams: sprint planning, stand-ups, retrospectives, backlog refinement, and release coordination between India-based engineering and onshore stakeholders.
- Led a team of QA analysts and translated stakeholder needs into requirements through interviews, workshops, and surveys, across healthcare, banking, portfolio administration, and wealth and investment management.
- Developed risk mitigation and change management approaches to support user transition during system implementations, and trained business systems analysts.
