Pooja Bhanot

Administrative and operations professional with 5+ years of experience supporting property operations, financial administration, procurement, vendor coordination, resident/client service, reporting and business systems. Experienced in processing invoices and payments, monitoring accounts receivable, preparing budgets and management reports, coordinating schedules and inspections, maintaining records, handling confidential information, and supporting day-to-day operations independently. Strong technology user with hands-on experience across Microsoft Office, Yardi Voyager/Voyager One, ADP Workforce Now, SAP Concur, ServiceNow, SharePoint, Citrix Workspace and multiple online property and resident-management platforms.

Open to remote administrative, operations, coordination and support roles.

Junior Property Manager - Maple Ridge Community Management Ltd. - Mississauga, ON

(2024-09)

• Coordinate daily administrative and operational activities, serving as a point of contact for residents, vendors, building staff, project supervisors and management.
• Monitor resident service requests and amenity bookings through Condo Control; prepare and post notices and coordinate follow-up actions.
• Coordinate maintenance services by contacting approved vendors, arranging service calls, reviewing completed work orders and following up on outstanding issues or deficiencies.
• Process vendor invoices through VendorCafe and Yardi; process cheques, review payment information and track vendor payments using vendor portals and general ledger records.
• Generate and review accounts receivable reports approximately every 15 days, follow up on outstanding resident balances through email, phone and mail, and maintain related records.
• Coordinate procurement from request through delivery by assessing requirements, checking inventory, obtaining quotes, placing orders, entering transactions in Yardi Voyager One, confirming deliveries and resolving discrepancies with vendors.
• Maintain inventory and operational records, daily Excel logs and management documentation while handling confidential information and multiple priorities independently.
• Monitor active projects, conduct site rounds, document progress in management reports and follow up with project supervisors on required rectifications.
• Prepare monthly board presentations and reports covering financial/operational information, completed and upcoming projects, maintenance activity and other management updates.
• Coordinate monthly, quarterly, semi-annual and annual building inspections and maintain related schedules and documentation.
• Support annual budget preparation using established Excel templates by reviewing historical expenses, estimating upcoming costs, reviewing contracts/vendor information and preparing budget materials for board and resident review.

Administrative Assistant - Maple Ridge Community Management Ltd. - Mississauga, ON

(2021-09 - 2024-08)

• Provided administrative support to management, residents, vendors and internal stakeholders through phone, email and in-person communication.
• Managed Outlook correspondence and calendars, scheduled meetings and inspections, and coordinated follow-ups across multiple stakeholders.
• Maintained organized digital records and documents using SharePoint, OneDrive and other workplace file-management systems; supported shared templates and document resources.
• Processed invoices, expenses and financial information using Yardi Voyager, SAP Concur and Excel; maintained spreadsheets and operational records.
• Supported resident and vendor inquiries, service requests and administrative issues while maintaining response quality and accurate documentation.
• Created letters, notices, forms, procedures, checklists, templates and user instructions for recurring administrative and operational tasks.
• Supported procurement and inventory activities, including obtaining quotes, placing orders, tracking deliveries, maintaining records and communicating with vendors.
• Provided Level 1 technical and account support through ServiceNow, including password and user-account issues; resolved routine requests and escalated tickets requiring higher-level assistance.
• Used Microsoft Office, Teams, SharePoint, Citrix Workspace and VPN-based workplace systems to complete administrative and support activities in a digital/remote environment.
• Trained employees on software systems and operational procedures and assisted colleagues with recurring processes.

Site Supervisor & Administrator - Regal Security Inc. - Toronto, ON

(2020-09 - 2021-08)

• Coordinated daily activities of security staff and served as a communication link between clients, employees and management.
• Reviewed daily and incident reports, maintained operational documentation and ensured site procedures were followed.
• Handled administrative tasks including package sign-in/out, amenity access and parking-pass administration.
• Monitored CCTV and access-control systems, responded to alarms and resident calls, and determined appropriate actions.
• Trained new employees on site procedures and operational systems and provided direction during emergencies or high-pressure situations.

Concierge Supervisor - Vista Security & Investigations - Toronto, ON

(2019-04 - 2020-08)

• Delivered front-line customer service, handled resident inquiries and coordinated issue resolution and escalations.
• Maintained operational records and documentation and assisted users with access-control systems.
• Coordinated communication among residents, staff and management while supporting daily building operations.

IT Support Technician - Collective Security Services - Toronto, ON

(2019-01 - 2019-04)

• Provided Level 1 technical support for hardware, software, Windows, password resets and user-access issues.
• Documented support requests and troubleshooting steps and escalated complex issues to senior support staff.

Post-Graduate Diploma - Cloud Computing for Big Data - Lambton College of Applied Arts and Technology (2019)

Master of Computer Science - Computer Science - Guru Nanak Dev University (2016)