Pooja Pooja

Customer-focused and energetic team member with strong experience in fast-paced food service and customer support environments. Skilled in order taking, cash handling, food preparation, and maintaining high standards of cleanliness and safety. Known for delivering friendly service, multitasking efficiently, and supporting smooth team operations. Seeking to bring strong communication and service skills to Tim Hortons.

Customer Service Associate at T-Dot Pizza (2025-10 – 2025-12)

Provided friendly and efficient customer service in a fast-paced pizza restaurant environment.

• Provided friendly and efficient service by taking orders in person and over the phone.
• Handled cash, debit, and credit transactions while maintaining a balanced register.
• Assisted customers with menu choices, promotions, and special requests.
• Maintained a clean and organized front counter following food safety standards.
• Coordinated with kitchen staff to ensure timely order preparation during peak hours.

Team Member at Crepe Delicious (2025-07 – 2025-09)

Supported daily restaurant operations in a crepe restaurant environment.

• Supported daily restaurant operations including food prep, inventory, and customer service.
• Delivered high-quality service to ensure customer satisfaction.
• Maintained a welcoming environment and resolved customer concerns professionally.

Customer Support Representative at Teleperformance (2024-02 – 2024-12)

Handled customer support operations through multiple communication channels.

• Handled inbound and outbound calls, emails, and chats professionally.
• Resolved customer inquiries, complaints, and technical issues efficiently.
• Provided accurate product and service information.
• Documented interactions in the CRM system and followed up to ensure resolution.

Master of Management in Management – University of Niagara Falls