Pooja Shah

Formel ESL Instructor turned Operation Supervisor, I was associated with Teleperformance (Toronto) as an Operation Supervisor from July 2021 to January 2023. I managed and developed a team to meet and exceed performance, quality, end-user satisfaction, client satisfaction, and other relevant key operational metrics by providing them guidance, support, and education. Prior to my stint with Teleperformance, I worked with Soul Restaurants as a General Manager wherein I was actively involved in the decision making process related to the quarterly and yearly budget as well as the day to day operations.

I strongly believe that my diverse experience with different range of client base will be a crucial asset for any organization. My diverse experience is a result of my exceedingly adaptive and go-getter attitude towards any project.

JANUARY 2022 – JANUARY 2023

operations supervisor, Teleperformance (Klarna bank ab), Toronto, Ontario

JULY2021 – December2021

user support advisor, Teleperformance (Klarna bank ab), Toronto, Ontario october 2019 – june 2021

General Manager, SOUL RESTAURANTS (KFC/TACOBELL), OTTAWA, K1C 6T8

JUNE 2017 – October 2019

ACADEMIC COORDINATOR, DON BOSCO HIGH SCHOOL, INDIA

JUNE 2015 – MAY 2017

teacher grade 4-10, DON BOSCO HIGH SCHOOL, INDIA

APRIL 2022 - PURSUING

ONTARIO COLLEGE GRADUATE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT, ALGONQUIN COLLEGE, OTTAWA

MAY 2014 – MAY 2015 

MASTER OF EDUCATION (EDUCATION MANAGEMENT), NAVRACHANA UNIVERSITY, INDIA | 8 CGPA

MAY 2013 – MAY 2014 

BACHELOR OF EDUCATION, NAVRACHANA UNIVERSITY, INDIA | 8.5 CGPA

Highest Academic Performance Award

MARCH 2010 – APRIL 2013 

BACHELOR OF COMMERCE (HUMAN RESOURCE MANAGEMENT), MAHARAJA SAYAJIRAO UNIVERSITY OF VADODARA, INDIA | 6 CGPA

MAY 2011 – APRIL 2012 

DIPLOMA IN GERMAN LANGUAGE, MAHARAJA SAYAJIRAO UNIVERSITY OF VADODARA, INDIA | 6 CGPA