Poonam Bala

Motivated and reliable individual seeking opportunities in retail, warehouse, or customer service roles. Experienced in fast-paced environments with strong communication, teamwork, and organizational skills. Capable of handling multiple tasks efficiently, including customer support and order handling. Detail-oriented and committed to delivering high-quality work and excellent service.

Customer Service Associate - Local Retail Store

(2025-12)

• Assisted customers with product selection and purchase decisions
• Maintained well-organized shelves and ensured product availability
• Supported checkout operations and handled basic transactions
• Provided friendly and professional customer service in a fast-paced environment

Warehouse Associate - DB Schenker Warehouse - Delta, BC

(2025-02 - 2025-05)

• Picked and prepared orders accurately for shipment
• Organized inventory and managed stock movement within the warehouse
• Assisted with loading and unloading deliveries safely
• Followed safety procedures and met daily operational targets

Packing Associate - Canadian National Group - Abbotsford, BC

(2025-06 - 2025-11)

• Packed and labeled products accurately according to company standards
• Conducted basic quality checks to ensure accuracy
• Maintained organized work areas and met productivity targets
• Demonstrated attention to detail in a fast-paced environment

Office Administrator - Better World Immigration - India

(2023-06 - 2024-10)

• Managed client files and maintained accurate records
• Handled calls, emails, and scheduled appointments professionally
• Assisted with documentation and application processing
• Maintained organized digital and physical filing systems

Post-Degree Diploma - Business Management - Vancouver Community College (2025-01 - 2027-04)

Bachelor of Commerce - Commerce - Punjab University (2021-08 - 2023-05)