Poonam Bala

Reliable, hardworking professional with hands-on Canadian experience in office administration, retail, warehouse, childcare support, and hospitality settings. Strong communicator with proven organizational skills and a track record of staying accurate and efficient in fast-paced environments. Adapts quickly to new settings and works well independently or as part of a team. Seeking a full-time role in a professional workplace where dependability and attention to detail are valued.

Administrative Intern - Swenam College - BC

(2026-05 - 2026-08)

• Organized and maintained physical student files, ensuring accuracy and easy retrieval
• Updated and tracked course information using Microsoft Excel; prepared documents in Word and Google Docs
• Supported administrative staff and communicated professionally with staff and students

Student Support Assistant - SELIS Academy (Swenam College Internship) - BC

(2026-05 - 2026-08)

• Supervised and supported children, including school pick-up and safe transitions between activities
• Assisted children with daily tasks and needs in a caring, attentive manner
• Planned and led games and activities to support learning, while building trusting relationships

Catering Server (On-Call) - Kings Choice Indian Cuisine - BC

(2026-06)

• Served food and beverages to guests at catered events, ensuring a positive dining experience
• Provided attentive customer service while coordinating with kitchen and event staff
• Maintained cleanliness and organization of serving and dining areas throughout events

Customer Service Associate - Local Retail Store - Surrey, BC

(2026-01 - 2026-04)

• Assisted customers with product selection and purchase decisions
• Maintained well-organized shelves and supported checkout operations and transactions
• Delivered friendly, professional customer service in a fast-paced retail environment

Packing Associate - Canadian National Group - Abbotsford, BC

(2025-06 - 2025-11)

• Packed and labeled products accurately according to company standards
• Conducted basic quality checks while maintaining an organized work area
• Demonstrated strong attention to detail in a fast-paced production environment

Warehouse Associate - DB Schenker Warehouse - Delta, BC

(2025-02 - 2025-05)

• Picked and prepared customer orders accurately for shipment
• Organized inventory and assisted with safe loading and unloading of deliveries
• Followed all safety procedures while consistently meeting daily operational targets

Office Administrator - Better World Immigration - India

(2023-06 - 2024-10)

• Managed client files and maintained accurate, organized records
• Handled phone calls and emails, and scheduled appointments professionally
• Assisted with documentation and application processing, and maintained filing systems

Post-Degree Diploma - Business Management - Vancouver Community College (2025-01 - 2027-04)

Bachelor of Commerce - Punjab University (2021-08 - 2023-05)