Prabhdeep Kaur

Organized and dependable professional with a strong background in administration, customer service, and enforcement. Skilled in managing office operations, handling confidential information, and maintaining accurate records and reports. Proven ability to communicate effectively with the public and colleagues, resolve issues with professionalism, and ensure compliance with policies and procedures.

Recognized for strong attention to detail, time management, and the ability to adapt in fast-paced environments. Committed to providing efficient administrative support and contributing to a positive, well-organized workplace.

By Law Officer - The City of Fredericton – GardaWorld - Fredericton, New Brunswick

(2025-06 - 2026-06)

• Patrol assigned areas to monitor compliance with municipal bylaws (e.g., parking, property standards, noise, zoning, animal control, business licensing, etc.).
• Issue warnings, tickets, or citations for bylaw infractions.
• Conduct investigations in response to complaints or observed violations.
• Receive and assess public complaints.
• Gather evidence (photos, witness statements, measurements, etc.).
• Prepare investigation reports and maintain accurate case files.
• Interview complainants, witnesses, and alleged offenders.
• Educate the public about local bylaws, rules, and compliance requirements.
• Prepare legal documents such as notices of violation, orders to comply, and summonses.
• Testify in court or administrative hearings as required.
• Maintain records and databases of enforcement activities.
• Follow proper safety procedures during patrols and investigations.
• De-escalate conflicts and handle confrontational situations professionally.
• Use municipal vehicles and equipment safely.

International Status Caller, Dispatching - UPS - Fredericton, New Brunswick

(2025-01 - 2025-05)

• Obtains broker information on shipment so shipments can be accurately assessed for duties and taxes by the designated broker.
• Procures information for potential sales leads from UPS freight customers.
• Sells UPS Brokerage services to suspected sales prospects.
• Performs administrative duties such as processing qualified sales and resolving customer issues.

Customer Service Representative - IOS - Fredericton, New Brunswick

(2024-03 - 2024-12)

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Gathered customer feedback through surveys and used the data to improve customer service.

Truck Dispatcher and Freight Brokerage Specialist - Rai Dispatch - Toronto, Ontario

(2024-08 - 2024-12)

• Specialist in software (EXPERT, AVAL).
• Developed and implemented specialized procedures for customer service operations.
• Generated reports to track performance metrics of team members.
• Coordinated with other departments to ensure efficient workflow processes.
• Provided technical support for customers in resolving complex issues.
• Analyzed client needs and determined appropriate shipping solutions.
• Developed relationships with freight carriers to negotiate competitive rates and services.
• Coordinated the entire shipping process, from pick-up to delivery of goods.

Manager - EJ Enterprises - Fredericton, New Brunswick

(2021-07 - 2024-08)

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members to improve their job performance.
• Established processes to ensure efficient workflow throughout the organization.

Home Organizer - Home Organizer - Sherbrooke, Quebec

(2019-01 - 2019-12)

• Assess clients' needs and provide customized home organization solutions
• Develop and implement skills or plans for clients' homes
• Sort and declutter clients' possessions, and determine what can be donated or discarded
• Provide ongoing support and follow-up to ensure clients' homes remain organized
• Maintain up-to-date knowledge of home organization trends, products, and best practices

Certification - Trucking Dispatch and Freight Brokerage Dispatching - Rai Dispatch (2024-08 - 2024-08)

Advanced Diploma - Business Management Studies (BMS) - CDE College (2021-01 - 2021-05)