Prabhjot Ahuja

Reliable and hard working Forklift Operator with warehouse experience and a background in the retail industry in Canada. Skilled in material handling, loading and unloading goods, inventory organization, and maintaining a safe and clean work environment. Demonstrates strong teamwork, attention to detail, time management, and the ability to work efficiently in fast-paced environments.

Experienced

Technology leader with 18+ years of rich experience in delivering business tech objectives and IT Transformations critical operations in India.

Forklift Operator / Warehouse Associate - AGILE Cold Storage

(2024-07)

• Operated sit-down and stand-up forklifts, high-lift equipment, and pallet jacks in industrial, warehouse, and cold-storage environments.
• Loaded and unloaded trucks and railcars, moved materials, and organized products in designated storage areas.
• Picked, packed, labelled, weighed, and shrink-wrapped products according to customer specifications.
• Inspected incoming and outgoing shipments for accuracy, quantity, and damage.
• Conducted inventory checks, performed daily equipment inspections, and reported mechanical issues and safety hazards.
• Followed workplace safety procedures, including lockout protocols, while maintaining a clean and organized warehouse.
• Demonstrated reliability, punctuality, teamwork, and efficiency in a fast-paced production environment.

General Merchandise – Lead - WALMART

(2023-12 - 2024-11)

• Led and supported daily general merchandise operations to ensure shelves were stocked, organized, and visually appealing.
• Supervised and guided team members to achieve sales goals, maintain productivity, and provide excellent customer service.
• Coordinated merchandise stocking, inventory management, price changes, and product displays.
• Monitored stock levels, replenished merchandise, and assisted with inventory counts to minimize shortages.
• Ensured products were properly labelled, priced, and displayed according to company standards.
• Assisted with receiving, unloading, and organizing merchandise in the sales floor and backroom.
• Resolved customer inquiries and supported team members in addressing customer concerns.
• Maintained a clean, safe, and organized work environment while following company policies and safety procedures.
• Demonstrated leadership, communication, problem-solving, and time-management skills in a fast-paced retail environment.

Certified Sales Associate - 7-ELEVEN

(2022-07 - 2024-03)

• Customer Service & Cash Handling: Assisted customers with purchases and inquiries, processed cash and card transactions accurately, and maintained excellent customer service.
• Inventory & Merchandising: Restocked shelves, received deliveries, monitored expiry dates, and ensured products were properly priced, organized, and displayed.
• Store Operations & Cleanliness: Maintained a clean and safe store environment, followed food safety procedures, and supported daily store operations.
• Teamwork & Reliability: Worked effectively with team members, handled customer concerns professionally, and demonstrated punctuality, responsibility, and attention to detail.

IT Support - Elections Alberta, Canada

(2023-02 - 2023-06)

• Opening of the returning office, including the set-up of computers, phone and internet, as directed by Elections Alberta.
• Install, configure, monitor, maintain, and troubleshoot all electronic equipment.
• Facilitate and Support the trainer in completing classroom training.
• Prepare equipments for use at the advance polls, including loading software and files, as directed by Elections Alberta.
• Coordinate the delivery of all electronic equipment: transporting the required equipment personally, or arranging delivery of equipments.
• Provide support during the advance poll days, including the daily setup and close of the polls.
• Provide technical support, by phone or in person, throughout the election period

Front Desk (Night Manager) - Bhatinda Ent Ltd. - Econo Lodge/Taber Motel

(2022-06 - 2024-07)

• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s reservation portal and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Performing night audit and processing customer payments and presenting them with the bill upon check-out

Sr. Manager – I T Infrastructure - Guardian India Operations Pvt. Ltd.

(2018-06 - 2020-10)

• Lead and managed teams of 50+ resources of across India providing the production support for Operations and Infrastructure teams i.e. EUC, Compute, Cloud and adhering to the SLAs
• Build the capabilities for EUC, Database, Middleware and User Administration in India
• Overseeing Incident Management Lifecycle: Incident Tracking, Detection, classification and Initial support, Incident Ownership
• Implemented enhancements that optimized business processes, and increased transparency.
• Delivered service improvements that reduced the system outages to less than 1 hour.
• Successfully implemented Virtual Helpdesk for Remote Support in India and provided 24X7 Support model during the COVID
• Delivered One Guardian Project - migration from Guardian India domain to US GLIC domain. Planning of GLIC Infrastructure for India that includes server commissioning in AWS Cloud and On-Prem.
• Lead various migration projects, network enhancements, process designs and automation

Consultant - NewsRise Financial Research & Information Services Private Limited

(2018-01 - 2018-06)

• Analyzed the infrastructure and implemented changes for better connectivity and news content delivery.
• Built the Private network with AWS cloud and implemented Firewall.
• Implemented the ITIL framework for the Critical Incident and Change Management.

IT Operations Manager - Dow Jones Consulting India Private Limited

(2012-04 - 2017-12)

• Managed offshore team of 30+ resources handling Critical and Major Incidents and Eyes on Glass resources, and driving them to resolution.
• Overseeing Incident Management Lifecycle: Incident Tracking, Detection, classification and Initial support, Incident Ownership
• Develop & standardized process for daily operations which includes: Incident Management, Problem Management, and Change Management.
• Responsible for designing & executing of all Service Management processes supporting all Infrastructure and applications hosted across on premise data centers and in the cloud
• Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service
• Providing executive summaries and status reports for senior leadership.

Higher Secondary examination - CBSE Board, India

Secondary examination - CBSE Board, India