Prableen Dhaliwal

A bilingual, strategic 3rd year Hons. financial mathematics student seeking a data analyst internship. Bringing 2+ years of experience in several technical languages through my interdisciplinary studies and interest in data visualization. Also offering 7+ years of customer service skills and committed to utilizing my technical and interpersonal abilities in data analytics to further the success of the company.

Medical Administrative Assistant, Healthpoint Medicine, Brampton

AUGUST 2019 — PRESENT

• Utilizing medical software Telus PS Suite EMR to develop, sort and manage 1000+ accurate and confidential patient data records.
• Optimized patient experience by utilizing Pomelo scheduling platform which increased attendance by 60% and streamline appointment process.
• Advocating for patients through conversations with insurance and legal representatives.
• Working in a fast-paced environment tending to 100+ calls, emails, data sorting and patients per day.

DECEMBER 2015 — DECEMBER 2018

• Motivated and trained new employees by teaching efficient methods to maximize team productivity.
• Enhanced operational performance by increased speed of production by 40% through developing and optimizing standard practices.
• Documented 50+ transactions and orders daily on Microsoft Excel to gather sales data for the organization.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Honours Financial Mathematics, Toronto Metropolitan University, Toronto

SEPTEMBER 2020 — PRESENT

• Completed Data Organization for Data Analysts course
  • Use data mining techniques, such as association rules, sequential patterns, and classification trees for big data analyses
  • Extract data from university library and other databases (eg, XMLs and JSONs) using XPATH and XQuery expressions
  • Utilized data visualization software Tableau for data project