Prachi Arora

Bilingual Operations Officer

Talent

Mississauga, ONMember since June 23, 2026

Accuracy

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Accuracy

About

Executed KYC-style client verification for 1000+ applications to improve compliance accuracy by 5% by validating identity documents against procedural checklists. Investigated documentation discrepancies across 200+ client files to reduce rework by 10% by flagging missing information and potential risk indicators for follow-up. Managed 60+ daily inbound and outbound client interactions to sustain 95% service quality by resolving requests in English and French while protecting sensitive information.

Experience

Bilingual Operations Officer - VFS Global - Toronto, ON

(2024-07 - 2025-07)

Executed KYC-style client verification for 1000+ applications to improve compliance accuracy by 5% by validating identity documents against procedural checklists.
Investigated documentation discrepancies across 200+ client files to reduce rework by 10% by flagging missing information and potential risk indicators for follow-up.
Managed 60+ daily inbound and outbound client interactions to sustain 95% service quality by resolving requests in English and French while protecting sensitive information.
Prepared 40+ structured case notes and documentation summaries per week to accelerate internal processing by 8% by standardizing reporting for operational review.

Customer Service Executive - SBI Life Insurance - India

(2020-06 - 2023-03)

Supported customer onboarding and policy servicing for 300+ accounts per month to improve data accuracy by 6% by verifying documents, updating policies, and validating customer records.
Conducted KYC-related verification on 150+ customer files monthly to reduce incomplete submissions by 12% by reviewing documents for completeness and correcting record gaps.
Handled 50+ daily customer interactions to improve first-contact resolution by 9% by addressing service requests, payment support, collections assistance, and account inquiries.
Coordinated with underwriting, sales, and operations teams on 30+ escalations per month to cut turnaround time by 10% by documenting issues and driving timely case closure.