Prashant Yogi

IT Support and Network Infrastructure Technician with nearly 1 year of hands-on experience supporting campus and residence networking environments. Skilled in switch and router configuration, VLAN support, access and trunk port troubleshooting, TCP/IP networking, ethernet infrastructure, hardware replacement, connectivity diagnostics, and technical documentation. Experienced in user support, hardware repair, website deployment, and troubleshooting technical issues in fast-paced IT environments.

Network Support Technician - Queen's University - Kingston, ON

(2025-08)

• Supported campus and residence network infrastructure by troubleshooting internet, ethernet, router, switch, VLAN, and connectivity issues.
• Configured, tested, and troubleshot switches, routers, VLANs, access ports, trunk ports, ethernet ports, and IP-based network connections.
• Assisted with switch configuration tasks including port verification, VLAN support, port documentation, connectivity testing, and network maintenance.
• Performed ethernet jack testing, cable diagnostics, fault isolation, and connectivity verification using Fluke network testers and diagnostic tools.
• Installed, replaced, and upgraded network hardware including switches, routers, ethernet jacks, cabling components, and related infrastructure equipment.
• Diagnosed network issues involving TCP/IP, IP addressing, switch ports, routers, VLANs, ethernet infrastructure, and structured cabling systems.
• Maintained technical documentation including IP addresses, switch ports, port numbers, VLAN details, hardware information, connection speeds, and network records.
• Assisted students, staff, and end users with connectivity issues by identifying root causes and applying effective technical solutions.
• Collaborated with technical teams on network installations, hardware deployments, infrastructure upgrades, troubleshooting, and maintenance projects.

Diploma - Computer Systems Technician - St. Lawrence College