Princess Williams

Experienced Professional with extensive customer service background. Meticulous in catering to client needs through effective communication and active listening skills. Superior attention to detail while being dedicated to security and customer satisfaction. Excellent cash handling experience and customer documentation. Organized and polished appearance of workspace and personal self.

Salon Owner - LUXE_AESTHETICS

(2005)

Owner & Operator

Sales Associate - Loblaws - Ottawa, ON

(2021-11 - 2023-09)

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.

Sales Associate - Mastercom Telus/Koodo

• Provide the best sales solutions, plans, or products and accessories available that best suits the customers need or requirements.
• Assist customers with services and product inquiries and provide them with the best solution or services for them.
• Assist customer with any service or technical issues and direct them to the correct departments if further assistance is required
• Promote company products and services to accommodate the customer needs and wants

Customer care consultant - Rogers Communications

• Assist customers with services and product inquiries and provide them with the best solution or services for them.
• Assist customer with any service or technical issues and direct them to the correct departments if further assistance is required
• Promote company products and services to accommodate the customer needs and wants

Bank Teller - Commonwealth Bank - Abaco, Marsh Harbor

(2005-12 - 2009-06)

• Accurate, high-volume money counts both manual and cash counting machine
• Followed strict financial standards by keeping funds secure and accurately transferring monies between personal treasury, subtreasury and main treasury
• Promoted products or services that were tailored to each customer needs at the particular time
• Volunteered for extra duties during weekends and other busy periods to reduce paperwork pileup
• Greeted customers and offered dedicated service during entire transaction
• Reconciled cash drawer and resolved discrepancies
• Removed mutilated currency from circulation
• Counted and packaged currency and coins
• Turned in excess cash to maintain drawer security

Hostess - Delphi Club - Marsh Harbor, Abaco

(2010-10 - 2014-04)

• Managed dining area in HOH position while organizing staff and menus with instruction from head chef
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity every 2 months
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
• Coffees, fresh juices and other beverages freshly a presented an assortment of pastries, oatmeal and cereals for guest enjoyment
• Cooked and served made-to-order omelets, french toast and pancakes upon staff shortages to ensure that operations continue to run smoothly
• Disposed of trash, wiped kitchen areas, and mopped floors to meet proper sanitary guidelines

Diploma - Health Services Administration and Management - Dalwin College

Associate of Arts - Business - Algonquin College

Certificate - Accounting Fundamentals - Corporate Finance Institute (2022-11)

Diploma With Co-Op - Sales And Marketing - ILAC International College (2022-03)

High School Diploma - St. John's College (2001-06)