Prisca Kasanda

Motivated and detail-oriented professional with experience in healthcare administration, customer service, appointment scheduling, and clerical support. Strong communication and organizational skills, with the ability to multitask effectively in fast-paced environments.

Emergency department clerk at Montfort Hospital

• Registered patients and verified demographic and health card information
• Maintained accurate electronic patient records and emergency department documentation
• Answered phone calls and facilitated communication between healthcare professionals
• Coordinated patient information, admissions, transfers, and discharges
• Provided administrative support to physicians, nurses, and emergency department staff.
• Maintained patient confidentiality and supported efficient emergency department operations.

Medical imaging clerk at Montfort hospital

• Scheduled and coordinated medical imaging appointments
• Receive and process medical imaging requisitions and verify patient information
• Managed appointment changes, cancellations, and waiting list
• Answered telephone inquiries and communicated with patients and healthcare professionals regarding scheduling needs
• Maintain accurate records and ensure patient confidentiality
• Perform general administrative duties to support the smooth operation of the radiology department.

Customer service at Cogeco Inc

• Promoted and sold products or services directly to customers in public areas
• Approached potential customers and explained product benefits
• Provided excellent customer service and answered customer inquiries
• Processed payments and maintained accurate sales records
• Worked toward sales targets and developed strong communication and persuasion skills.

Cashier at Petro Canada

• Provided friendly and efficient customer service in a fast-paced retail environment
• Processed cash, debit, and credit card transactions accurately
• Maintained store cleanliness and organized merchandise displays.
• Restocked shelves and monitored inventory levels.
• Assisted customers with product inquiries and purchases.
• Followed company policies, cash-handling procedures, and workplace safety guidelines.
• Supported daily store operations and worked collaboratively with team members

Intern at Manpower

• Provided administrative support to the recruitment and staffing team
• Assisted with candidate screening, interview scheduling, and application processing
• Maintained and updated candidate records and databases
• Responded to telephone and email inquiries from candidates and clients
• Organized employment documents and supported onboarding procedures
• Ensured accuracy, confidentiality, and proper filing of recruitment records.

Customer service at Vidéotron

• Assisted customers with inquiries regarding telecommunications products and service
• Resolved billing concerns, account issues, and basic technical problems
• Processed service changes, upgrades, and customer requests
• Provided information about service plans, pricing, and promotion
• Maintained accurate customer records and protected confidential information
• Handled complaints professionally and escalated complex issues when necessary.

College Diploma in Office Administration techniques – La Cité, Ottawa, Ontario (2022)

College Diploma in English for Academic Purpose – Mohawk College, Hamilton, Ontario (2020)

High school diploma – Cardinal Monsengwo School Complex, Kinshasa, Democratic Republic of the Congo (2018)