Customer support Specialist (Intern) - Glen Group - Richmond, BC
(2025-01)
- Delivered excellent customer service by responding professionally to clients and visitors.
- Communicated effectively through face-to-face conversations, phone calls, and emails.
- Assisted with marketing, presentations, and client communications.
- Supported office operations by coordinating meetings, appointments, and travel arrangements.
- Collaborated with team members to achieve organizational goals and improve customer satisfaction.
- Demonstrated professionalism, teamwork, dependability, and adaptability in a fast-paced workplace.
Administrative Assistant – Client Support - RKC Law Firm - Vancouver, BC
(2025-01)
- Represented the firm with professionalism by engaging clients through face-to-face conversations and telephone communication.
- Delivered exceptional customer service while assisting clients with inquiries and legal processes.
- Built positive client relationships through active listening and professional communication.
- Conducted client intake, verified documentation, and maintained accurate records.
- Managed appointments and coordinated schedules to ensure efficient daily operations.
- Worked collaboratively with legal professionals to deliver excellent client service.
- Demonstrated professionalism, teamwork, organization, and strong communication skills in a fast-paced environment.
Client Support Specialist - Priyanka Group - Dhaka, Bangladesh
(2021-01 - 2024-12)
- Delivered professional customer service while communicating with clients, contractors, and government agencies.
- Built strong relationships through effective communication and face-to-face interactions.
- Coordinated meetings, projects, and events while maintaining excellent organization and time management.
- Assisted executives by scheduling meetings, managing calendars, and coordinating travel.
- Responded to inquiries professionally and resolved concerns promptly.
- Worked collaboratively across departments to achieve organizational objectives.
- Demonstrated leadership, teamwork, professionalism, and a strong customer-focused approach.
Crisis Line Worker - Vancouver Rape Relief and Women's Shelter - Vancouver, BC
(2024-06 - 2025-06)
- Engaged clients through compassionate face-to-face conversations and active listening.
- Delivered exceptional customer service in a respectful, welcoming, and supportive environment.
- Responded professionally to client concerns while maintaining confidentiality.
- Built trust through empathy, professionalism, and effective communication.
- Collaborated with team members to ensure high-quality client support.
- Demonstrated strong communication, teamwork, leadership, problem-solving, time management, and conflict resolution skills.
