PROCESS ANALYST AT SOBEYS, MISSISAUGA, ONTARIO AUG 2022 – AUG 2023
- Developed Winshuttle scripts within SAP for multiple teams under CFIN 2.1, resulting in a 60% reduction in time and workload. • Oversaw the shared services inbox for Continuous Improvement & Ancillary Services, efficiently assigning tasks to associates and updating involved parties to optimize business processes. • Led Continuous Improvement projects, resulting in an annual savings of $20,000 and a 60% reduction in time and workload through the implementation of Winshuttle scripts within SAP. • Demonstrated advanced expertise in planning, designing, implementing, documenting, and assessing processes. • Collaborated with the Finance Retail Accounting team to manage and document monthly KPI reports for VPs. • Formulated project plans with defined timelines for crucial phases, coordinating with teams to manage priorities, resolve gaps, and complete tasks ahead of schedule. • Provided ongoing support for process evaluation, offering hands-on expertise in improvements, delivery, and implementation, collaborated with departmental managers to enhance efficiency in various business processes. • Identified opportunities for process improvement, collaborating with others to design and recommend processes aligned with objectives. • Proposed solutions for identified concerns and streamlined procedures for maximum efficacy, providing consultation and guidance on proper operating systems. • Identified and analyzed anticipated costs and benefits of alternative solutions, fostering informed decision-making.
BUSINESS SYSTEM ANALYST INTERN, CITY OF WINNIPEG –WWWD, WINNIPEG MARCH 2022 TO MAY 2022
- Delivered technical support with the user testing of the project HAZMAT, utilizing Agile methodologies. • Collaborated with client teams and stakeholders in the discovery, documentation, and categorization of user stories using Agile methodologies, including Jira for tracking. • Thrived in dynamic environments by effectively managing changing priorities and consistently delivering high-quality results ahead of schedule. Demonstrated detailed knowledge of the business process being followed in the project environment. • Translated user needs into business requirements to inform development and Validated test plans and constructed test cases, contributing to robust testing processes and high-quality deliverables. • Led and participated in Kaizen events, driving improvements in operational processes, and achieving enhanced departmental productivity. • Led various Continuous Improvement, Functional Improvement projects, achieving considerable annual savings. • Trained application users to ensure understanding and familiarity with the new efficient inspection method and sample submission method. • Partnered with developers to resolve the reported bugs and various technical issues; performed follow-ups to ensure full resolution; documented commonly occurring events to standardize actions taken. • Executed usability testing using JIRA to verify whether all user requirements were catered to by the application. • Created usability reports; reported test results, including errors, defects, and statistics; presented findings and recommendations to senior leadership. • Conducted impactful training sessions resulting in a 20% increase in user confidence and operational efficiency. • Prepared a simple and detailed user manual for the application, for an intended novice user. • Conducted UAT sessions to gain user confidence and approval; interpreted the results to identify opportunities for improvement. • Worked closely with product owners and internal/external stakeholders to prioritize and maintain the product backlog and roadmap. • Established and maintained relationships with key vendors, supporting them on process and technology requirements.
BUSINESS ANALYST INTERN AT INDIAN RAILWAYS, PUNJAB, INDIA JUNE 2017 TO JULY 2017
- Collaborated in the development of the Agile assembly plan for load testing of diesel locomotives, adhering to Lean Six Sigma principles. • Coordinated with the process and risk analysis team in the fabrication and assembly of diesel and electric. engines from 600hp to 9000hp and collaborated seamlessly with cross-functional teams, establishing and maintaining positive relationships with departmental managers to enhance overall efficiency.
BUSINESS ANALYST AT VIRTUSA, INDIA AUG 2017 - MAY 2019
- Led a team of five employees in a capital market setting to handle business tasks. • Analyzed important parts of the business to assess the factors that drive success and described the findings in presentations. • Applied advanced problem-solving skills to analyze and resolve issues impacting business operations, demonstrating a commitment to excellence in achieving organizational goals. • Designed UML architecture, software analysis, ETL processes, CRM, software components and object design. • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. • Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation, and relocation strategies. • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement, mapped process activities to identify shortfalls and used to rectify operational inefficiencies. • Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and need
