Punnoose George

Highly experienced retail and operations professional with over 30 years of experience in customer service, cash handling, merchandising, retail store operations, inventory management, staff supervision, hospitality management, logistics, and administration across India and the United Arab Emirates. Proven ability to lead teams, deliver exceptional customer service, manage daily store operations, maintain inventory accuracy, and ensure efficient workplace performance. Strong leadership, communication, and organizational skills with a commitment to operational excellence and customer satisfaction.

Cashier & Customer Service Associate - Retail Operations

• Processed cash, debit, credit card, and digital payment transactions accurately using POS systems.
• Delivered excellent customer service by assisting with product selection, inquiries, returns, exchanges, and complaint resolution.
• Balanced cash drawers, prepared daily cash reports, and maintained an organized checkout area.
• Worked efficiently in a fast-paced, high-volume retail environment while ensuring accuracy and professionalism.

Merchandiser & Inventory Coordinator - Retail & Hospitality Operations

• Organized merchandise displays and replenished shelves to maximize product visibility and sales.
• Received, inspected, and stocked incoming shipments while maintaining accurate inventory records.
• Conducted inventory counts and ensured pricing, promotional displays, and stock levels were accurate.
• Maintained clean, organized, and visually appealing sales floor standards.

Store Supervisor / Store Manager - Retail & Operations

• Managed daily store operations while ensuring excellent customer service and efficient workflow.
• Supervised, trained, and scheduled employees while delegating tasks and monitoring performance.
• Maintained compliance with company policies, health and safety standards, and operational procedures.
• Monitored inventory, coordinated purchasing, and maintained accurate business records.
• Resolved customer concerns and supported sales growth through effective merchandising and team leadership.
• Managed store opening/closing procedures, cash reconciliation, and security processes.

Hospitality Operations Manager - Hotels & Hospitality Industry

• Managed daily hotel operations while ensuring exceptional guest service and operational efficiency.
• Supervised staff, coordinated schedules, and provided employee training and support.
• Handled customer relations, resolved guest concerns, and maintained service standards.
• Managed budgeting, purchasing, and operational planning while ensuring compliance with safety regulations.