Qays Magan

Passionate about solving computer issues since youth. Experienced in supporting critical internal infrastructure and applications, focusing on firewalls, network configuration, security policies, and firmware/software updates. Expertise in analyzing, designing, testing, and troubleshooting complex network systems and applications. Quick learner with ability to work with limited supervision.

TECHNICAL SUPPORT DESK

Toronto Airport YYZ (NW Airline Now Delta)

• Analyze and troubleshoot complex queries through all available tools
• Provide feedback to Production Teams and Product Management
• Ensure that all customer queries or requests are logged, managed, followed up, and closed
• Work closely with Product on new releases of the applications including training on the release
• Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues

FULL STACK DEVELOPER

Jun 2025 University of Calgary Calgary, AB

Enrolled

NETWORK SYSTEM MANAGEMENT

Jun 2020 CDI College

CYBER SECURITY SPECIALIST

Apr 2022 CDI College

COURSES 

COMPTIA A+ 2023

CompTIA Online SECURITY+ 2023

CompTIA CLOUD+ 2023 CompTIA