Qays Premji

Business Development and Sales professional pursuing a Bachelor of Commerce in Business Economics & Law with over two years of experience in customer relationship management, sales, operations, and client engagement. Proven ability to build lasting customer relationships, identify business opportunities, exceed service expectations, and collaborate across teams to improve operational performance. Skilled in communication, market awareness, problem-solving, and delivering exceptional customer experiences in fast-paced environments.

Passionate about contributing to business growth within the hospitality industry.

Operations Assistant - Anderson Last Mile (Amazon DSP) - Edmonton, AB

(2024-06)

• Coordinated daily logistics operations while maintaining exceptional customer service standards.
• Worked closely with dispatch teams to optimize delivery efficiency and meet performance goals.
• Communicated directly with customers to resolve delivery concerns and improve satisfaction.
• Managed high-volume operations with over 99% on-time performance.
• Demonstrated strong organization, teamwork, and problem-solving in a fast-paced environment.

Sales & Operations Associate - Stuffy Riders - Edmonton, AB

(2023-05)

• Delivered exceptional customer service to over 120 customers daily, identifying customer needs and recommending suitable products and services.
• Built positive customer relationships that encouraged repeat business and referrals.
• Supported promotional initiatives and contributed to daily sales objectives.
• Resolved customer concerns quickly while maintaining a positive customer experience.
• Managed inventory and POS transactions with high accuracy.
• Collaborated with team members to improve store efficiency and customer satisfaction.

Business Development & Financial Securities Advisor • Freelancer - Greatway Financial - Edmonton

(2024-06 - 2026-06)

• Built and maintained relationships with prospective and existing clients through consultations and referrals.
• Conducted client needs assessments and recommended tailored financial solutions.
• Developed new business opportunities through networking and relationship building.
• Consistently achieved sales and client engagement targets while maintaining regulatory compliance.
• Educated clients on financial products, strengthening trust and long-term relationships.
• Managed follow-up communications to improve client retention and satisfaction.

Bachelor of Commerce - Business Economics and Law - University of Alberta (2022-09 - 2026-08)

Bachelor of Business Administration - Accounting - Concordia University of Edmonton (2021-01 - 2021-05)

International Baccalaureate Diploma Programme - Aga Khan Secondary School (2017-09 - 2019-05)