Quintine Amiator

Highly organized and detail-oriented administrative professional with extensive experience providing executive-level support in fast-paced, high-volume environments. Adept at managing calendars, coordinating meetings, preparing correspondence and reports, taking minutes, and handling confidential information with discretion. Demonstrated ability to prioritize tasks, exercise independent judgment, and support senior leadership in complex organizational settings.

Proficient in Microsoft Office Suite and automated management information systems, with strong interpersonal and communication skills.

Control Tower Administrator (Planning & Scheduling) at IO Solutions Contact Center (2020-12 – Present)

• Provide executive-level administrative support across multiple centres, including monitoring operations, scheduling staff, and coordinating interdepartmental communications.
• Prepare and reconcile operational reports, track performance metrics, and maintain accurate documentation for management review.
• Liaise with senior management, IT, and administrative teams to resolve operational challenges efficiently.
• Maintain confidentiality of sensitive employee and operational information.
• Support management in high-volume, fast-paced environments requiring accurate and timely follow-up.
• Support employee lifecycle transactions from hire to retire working with HRIS and payroll systems

Team Manager/ Administrative Supervisor – Point of Sale Operations at IO Solutions Call Center (2018-11 – 2020-12)

• Coordinated schedules, meetings, and reporting for a 22-person team while providing executive-level administrative support to senior management.
• Drafted, edited, and formatted reports, correspondence, and performance summaries for management.
• Facilitated communication across departments, maintained physical and digital files, and ensured accurate documentation of operational activities.
• Coached and trained staff, providing feedback and support while upholding confidentiality standards.

Customer Service & Administrative Support Specialist at IO Solutions Call Center (2018-06 – 2018-11)

• Managed administrative duties including data entry, correspondence tracking, and report preparation.
• Provided professional and empathetic support to clients while ensuring accurate documentation of interactions.
• Maintained organized filing systems and updated databases to support operational efficiency.

General Manager - Administrative & Operations Oversight at Steva Okos Nig. Ltd. (Balmoral Hotel, Palace Hotel, Prince Hotel) (2009-02 – 2018-01)

• Oversaw daily operations and administrative functions across multiple hospitality properties.
• Prepared reports, managed documentation, processed financial records, and supervised staff schedules.
• Maintained confidentiality of employee and business records.
• Coordinated meetings, vendor communications, and customer relations in a high-volume, fast-paced environment.

BSc in Economics – Ambrose Alli University, Ekpoma, Edo State, Nigeria (2002-08)

Senior Secondary School Certificate Examination (SSCE) – Lumen Christi Secondary School, Uromi, Edo State, Nigeria (1995-07)