Rabia Raza

Excellent interpersonal and communication skills. Experienced in providing high-quality customer service. Strong attention to detail, organizational and time management skills. Skilled team-player with ability to resolve conflict and maintain positive working relationships. Ability to work and multitask independently and within a team environment. Proficient in MS Office programs (Word, PowerPoint, Excel).

Lead Office Administrator - Physiomed Milton - Milton, ON

(2025-08)

• Schedule and manage patient appointments to maintain efficient clinic flow and timely access to care.
• Manage patient records, insurance processing, and documentation with strict adherence to accuracy and confidentiality standards.
• Coordinate communication between the clinic director, physiotherapists, chiropractors, and patients to support seamless care delivery and patient satisfaction.
• Foster a welcoming and supportive environment by demonstrating empathy, patience, and professionalism when assisting patients experiencing pain or stress.
• Communicate with external healthcare providers, including walk-in clinics, sports rehabilitation centres, and surgical clinics, to support interdisciplinary collaboration and coordinated patient care.

Emergency Department Volunteer - Credit Valley Hospital - Mississauga, ON

(2025-01 - 2025-05)

• Greeted patients and provided clear directions to help them navigate the hospital.
• Offered emotional support and effectively communicated with patients to ensure comfort and understanding.
• Assisted with administrative tasks, including restocking supplies, and maintaining a well-organized environment.
• Maintained patient privacy and confidentiality in line with hospital protocols.
• Utilized EPIC medical software to efficiently locate and track patient locations within the hospital.

Homework Club Adult Supervisor - Big Brothers Big Sisters - Milton, ON

(2024-11 - 2025-05)

• Supervised and supported elementary school children with homework assignments while promoting a safe and inclusive environment that promoted academic confidence and learning.
• Collaborated with staff and volunteers to address academic and behavioural needs and support positive learning outcomes.
• Prepared weekly summaries documenting student progress, challenges, and outcomes.

Graduate Diploma - Community and Public Health - McMaster University (2026-09 - 2027-12)

Graduate Certificate - Clinical Research - Humber Polytechnic (2026-09 - 2027-08)

Bachelor of Science (Honours) - Psychology (Minor) - University of Waterloo (2020-09 - 2024-06)