Content Generalist - Outlier - Toronto - Canada (2025-07) - Orchestrated end-to-end coordination of 50+ concurrent client deliverables, managing scheduling, tracking systems, and deadline accountability to ensure on-time, high-quality outputs for internal and external stakeholders.
- Developed and maintained structured data entry and documentation systems (work-back schedules, status trackers), ensuring accurate record-keeping, version control, and timely dissemination of information across multiple client streams.
- Liaised cross-functionally with internal teams to translate client requirements into structured deliverables, proactively identifying and resolving workflow gaps before escalation.
- Executed rigorous quality assurance protocols across multi-channel outputs, improving content accuracy and consistency by 25% — reflecting the attention to detail required in client data management and administrative reporting.
- Acted as a responsive problem-solver for client and stakeholder inquiries, maintaining professionalism and service excellence under high-volume, deadline-driven conditions.
Communication
Assistant - Ministry of Finance - Ho Chi Minh City - Vietnam (2024-12 - 2025-04) - Liaised with internal departments, community partners, and funder representatives to coordinate the end-to-end delivery of communication initiatives, ensuring alignment across multiple stakeholder streams.
- Collected, organized, and entered pertinent client and policy data into CMS platforms, maintaining version control and ensuring accurate, timely dissemination of information to relevant teams.
- Responded to high-volume inquiries from internal and external clients, translating complex financial and regulatory information into clear, audience-centric messaging to enhance comprehension and engagement.
- Reported staff and stakeholder concerns to supervisors and leadership, ensuring issues were escalated appropriately and resolved with minimal disruption to service delivery.
- Organized and supported 7+ stakeholder briefings and events, overseeing logistics, scheduling, documentation, and cross-functional coordination to deliver exceptional client experiences. Intern, Media Planning - Ogilvy - Ho Chi Minh City - Vietnam (2022-05 - 2022-07) - Liaised with cross-functional teams (Creative, Strategy, Analytics) and external client stakeholders to coordinate campaign assets, schedules, and deliverables — improving workflow efficiency and reducing miscommunication by 30%.
- Collected and maintained client data and campaign documentation across multiple concurrent accounts, ensuring accurate records and timely reporting to support client services objectives.
- Responded to client and internal inquiries regarding campaign scope, deliverables, and timelines, demonstrating excellent written and verbal communication skills under high-volume, fast-paced conditions.
- Provided administrative and coordination support across client-facing deliverables — including schedules, status reports, and presentation decks — directly mirroring the multi-tasking demands of a client services coordinator role.
- Leveraged analytics tools (Google Analytics, Nielsen, Meta Business Suite) to track campaign performance and generate clear, actionable reports for client review and internal stakeholder briefings.
Teaching
Assistant - ILA Education - Ho Chi Minh City - Vietnam (2021-01 - 2021-07) - Coordinated scheduling, content delivery, and administrative support for multiple learning programs, ensuring accurate records, on-time logistics, and consistent communication with instructors and learners.
- Liaised between instructors, students, and program coordinators to resolve inquiries, flag concerns, and ensure smooth day-to-day service delivery — directly reflecting a client services support model.
- Maintained learner data and performance records via LMS platforms, demonstrating proficiency in data entry, documentation, and software-based record management.
- Demonstrated exceptional verbal and written communication skills in a fast-paced, high-volume environment, increasing learner engagement and comprehension by 20%.
