Operations Supervisor at Ottawa Logistics (2025-09 – Present)
- Collaborated with management on departmental policies development and implementation.
- Performed root cause analysis on operational issues encountered during day-to-day activities.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
Team Lead at Ottawa Logistics (2024-03 – 2025-09)
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Supervised the daily work of staff to ensure work prioritization and quality.
Forklift Operator at Ottawa Logistics (2023-03 – 2024-03)
- Handled LTL shipments for business customers, preparing and moving large-volume orders accurately and efficiently to meet strict shipping deadlines.
- Operated forklifts to safely load, unload, and stage freight while maintaining accuracy and productivity.
- Coordinated the movement and organization of freight to support timely order fulfillment and outbound shipments.
Outbound Warehouse Associate at Ottawa Logistics (2023-01 – 2023-03)
- Collaborated with team members to optimize packing processes and reduce shipping errors.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Checked and rechecked orders before packaging and shipping items.
Barber Shop Manager at Nick's Barber Shop (2015-05 – 2023-01)
- Managed daily operations of barbershop, including scheduling appointments and overseeing staff.
- Provided high-quality results while working quickly and efficiently.
- Built and established strong relationships with customers to promote repeat business.
Barber at St Laurent Barber Shop (2012-02 – 2015-09)
- Delivered high-quality haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Built strong customer relationships through attentive service and personalized grooming advice.
Customer Service Coordinator (Part-Time) at Orchardview Retirement Home (2013-09 – 2015-01)
- Mentored junior coordinators on best practices in customer service and resident relations strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
Assistant Store Manager at McDonald's (2006-08 – 2010-12)
- Resolved customer concerns efficiently while maintaining high standards of customer service and satisfaction.
- Created and managed employee schedules to ensure adequate staffing, maintain service standards, and control labor costs.
- Communicated company policies, operational changes, new initiatives, and product knowledge to employees.
- Provided day-to-day leadership and support to employees, helping maintain an efficient and positive work environment.
