Rachel Martens

Hello and welcome to my profile.

Virtual Assistant Services by Rachel

Tech services including, but not limited to:

• Websites
• Digital marketing
• Website & app development
• Research

Customer support services through

• chat
• email
• video
• phone
• AI chatbots

Administrative support services including, but not limited to:

• documents
• spreadsheets
• databases
• email

Additionally,

• Transcription
• Captioning

Rates vary depending upon task.

I am always fair and always cheerful.

I am accurate and quick as well.

Thanks for visiting my profile and have the best day!

Cashier - Transit Hotel Liquor & Cold Beer Store - Edmonton, AB

(2026-05)

• Provided liquor sales in an upbeat, empathic and compassionate manner, frequently upselling on many transactions.

Administrative Assistant - Recovery Alberta - Edmonton, AB

(2025-10 - 2026-02)

• Provided efficient administrative support to a team of recovery coordinators, invoicing, and data entry
• Demonstrated strong organizational abilities by maintaining detailed records for the recovery program
• Leveraged excellent communication skills to liaise between recovery coordinators, clients, and doctors.
• Developed proficiency in using various software applications, including word processing, spreadsheets, and learning patient management systems
• Contributed to a positive, customer-service oriented environment by addressing inquiries and concerns in a timely and empathetic manner

Data Analyst - Remote - Remote

(2024-10)

• Meticulously annotated large-scale datasets across a variety of data types (text, images, audio, etc.) to support the development of AI/ML models
• Demonstrated attention to detail and analytical thinking in interpreting complex data and applying consistent labels
• Crafted well-structured, context-rich prompts to elicit high-quality responses from large language models, optimizing for specificity, clarity, and relevance

Self Employed - Martens Hosting - Edmonton, AB

(2023-01)

• Developed expertise in data research, analysis, and online information processing to support virtual clients across a range of industries.
• Met with clients virtually, over the phone, and in-person to determine the requirements of their business tasks
• Completed a wide variety of tasks tailored to each client's unique needs
• Demonstrated flexibility and adaptability in handling diverse client requirements
• Creative and efficient WordPress website design

Sales and Catering Consultant - Chateau Louis Hotel & Conference Centre - Edmonton, AB

(2021-07 - 2023-01)

• Consulted with clients over the phone, through email and in-person to fully understand their event requirements
• Facilitated smooth B2B communication throughout the planning and execution process
• Efficiently managed email inquiries, phone calls, and walk-in customers, leveraging Microsoft Office and Opera Hospitality System tools
• Demonstrated customer service and community skills by creating guest experiences for a vast array of cultures and personalities

Administrator - Self-Employed - Lintlaw, SK

(2008-04 - 2020-05)

• Served as the primary point of contact for seamless communication with vendors and clients
• Expertly managed budget limits for equipment and product purchases to ensure cost-effectiveness
• Processed payroll accurately and efficiently using QuickBooks accounting software
• Leveraged Microsoft Excel to prepare comprehensive financial reports and forecasts based on thorough market research

Retail Sales Associate - Fire & Flower Inc - Edmonton, AB

(2018-10 - 2020-02)

• Education of customers on safe and responsible cannabis consumption
• Contributed to a positive store environment through effective communication, teamwork and partnership with all team members
• Delivery of knowledgeable, genuine and exceptional customer service
• Followed all Government regulations and rules

Community Support Worker (AEC) - Community Support - Bredin College (2020-06 - 2021-07)

Honours Diploma - Computer Information Technology - Lethbridge College (2004 - 2006)