Rachna Thapa

Listen to customers concerns, issues and questions Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints.

Waitress - Mrs.Js Roadhouse

(2023)

• Listen to customers concerns, issues and questions
• Resolve customers concerns and answer customers questions to your best ability.
• Maintain a positive attitude and calmly respond to customers complaints.
• Open new customer accounts.
• Answering questions about a company's products or service.
• Processing orders and transactions.
• Developing and documenting knowledge into helpful content.

Crew member - Macdonald (Regent Sudbury)

(2023)

• Keeping track of all the inventory information in local software.
• Helping customers with their problems and meeting their expectations.
• Opening and closing the store as a key holder.
• Reporting inventory to the supervisor.
• Handling phone calls of customers in the drive-thru.
• Handling Cash, Credit, and Debit cards.
• Preparing schedules for the staff and supervising their work.
• We are training new employees.

Customer Service Representative - Sales Berry Supermarket (nepal)

(2020)

• Address general product related inquiries regarding features, availability and pricing.
• Review, chase and update Customer estimates, Supplier orders, reservation and other areas of outstanding information.
• Intiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Input customer pick-up and returns in the system.
• Ability to work in start-up environment..